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# Software Engineering Technical Lead, Mobility Engineering

- **Company:** Cisco Systems, Inc.
- **Location:** Durham, NC, United States
- **Experience:** Expert
- **Salary:** $186,900.0 - $267,700.0
- **Contract:** Permanent contract
- **Skills:** Border Gateway Protocol, C++ (Programming Language), Data Visualization, Software Debugging, Linux, Hypertext Transfer Protocols (HTTP), Internet Protocol Security (IP SEC), Python (Programming Language), Network Functions Virtualization, Network Protocols, OpenShift, Software Engineering, TCP/IP, Scripting, Transport Layer Security, Kubernetes, Restful APIs, AIOps
- **Published:** October 14, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3445779388&tx=YT1212TYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience, or equivalent related work experience.
 * Experience applying 3GPP specifications to the design, deployment, integration, or support of 5G packet core architectures.
 * Experience diagnosing and resolving hardware, software, and performance issues across compute environments using system logs, performance data, debugging tools, and root-cause analysis.
 * Experience leading customer-facing technical escalations, coordinating cross-functional teams, communicating status and technical findings, and driving issues through documented resolution., * Experience with languages such as C, C++, or Go; Scripting experience in Python or Shell, and a functional understanding of REST APIs or a background in Application development or SQA within Mobility.
 * Expertise in AIOps methodologies, and data visualization capabilities
 * Familiarity with StarOS would be a plus
 * Experience with 5G call model simulation tools
 * Some experience working with networking protocols including TCP/IP, HTTP, SSL, HTTPS, BGP, BFD, IPSec

## Description

You will be part of the MCBU, working as an Escalation Engineer focusing on various Mobility network function (NF) product applications that run in a Kubernetes environment on Cisco UCS compute nodes. The NFs include a mix of 5G control- and user-plane products.

The ideal candidate possesses knowledge of a broad spectrum of compute hardware and mobility technologies as well as Linux, Kubernetes, and related orchestration frameworks like Openshift. In this role you will:

 * Independently handle high-priority customer escalations to solve, diagnose, and debug UCS compute hardware, Mobility applications, and core network issue.
 * Work closely with Hardware and Software Engineering to work toward problem resolution and to address customer issues.
 * Drive customer satisfaction and for providing product improvement feedback to Engineering teams.
 * Establish strong working relationships with the global Mobility TAC and UCS TAC/escalation teams.
 * The MCBU escalation team covers all time zones. As a part of our team in San Jose, you will interact with local and remote engineering, marketing, and release engineering teams to resolve customer escalations in a collaborative manner.