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# Senior 3rd Line Support Engineer

- **Company:** 17918
- **Location:** Hurley, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Windows Desktop, Firewalls (Computer Science), Microsoft InTune, Server Operating Systems & Platforms
- **Published:** October 14, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/senior-3rd-line-support-engineer/51791250

## About the Role

Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking For You'll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership. Essential Experience Proven background in a Senior / 3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID / Azure AD) Active Directory, Group Policy, and core infrastructure services Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) Firewalls, switches, and general networking devices Virtualisation

## Description

Senior 3rd Line Support Engineer Solihull (Hybrid - 4/3 days onsite) The Role We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes