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# Cloud IAM Service Lead

- **Company:** Cerco LTD
- **Location:** Manchester, UK
- **Experience:** Expert
- **Salary:** £65,000.0 - £85,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, User Authentication, Multi-Factor Authentication, Identity and Access Management, Public Key Infrastructure, Azure Active Directory, Service Design, Single Sign-On, Okta, HybridCloud
- **Published:** October 14, 2026
- **Apply:** https://www.reed.co.uk/jobs/cloud-iam-service-lead/57456529

## About the Role

* Experience leading IAM services within a hybrid cloud and on-premises environment.
 * Deep knowledge across IAM domains, including:
 * Identity Governance and Administration (IGA).
 * Multi-Factor Authentication (MFA).
 * Single Sign-On (SSO).
 * Privileged Access Management (PAM).
 * Public Key Infrastructure (PKI).

Desirable skills and experience

 * Hands-on support experience with Microsoft Identity Manager (MIM) and Active Directory.
 * Experience supporting Microsoft Entra ID and Okta.
 * Experience supporting PAM platforms such as BeyondTrust.

We are committed to providing a welcoming and inclusive working environment where everyone can contribute.
Skills

 * Service Transition
 * SLA and KPI Management
 * Identity and Access Management (IAM) (Solution)
 * IT Service Management
 * Privileged Access Management (PAM)
 * Risk and Issue Management
 * Service Design
 * Stakeholder Management
 * IAM Governance
 * Identity Governance and Administration (IGA)

## Description

We are seeking an experienced IAM Service Lead to oversee the delivery and governance of Identity and Access Management services across a hybrid cloud and on-premises environment.

You will help ensure that users and systems have appropriate access to resources, supporting identity lifecycle management, authentication, authorisation, access governance and auditing.

Key responsibilities

 * Create IAM service designs and define the Target Operating Model (TOM).
 * Lead service transition, knowledge transfer and shadowing activities.
 * Provide IAM service leadership and governance.
 * Track and report Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
 * Drive continuous improvement across IAM services.
 * Manage stakeholders and maintain clear communication.
 * Identify, track and manage service risks and issues.