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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EDL Systems Engineering Analyst - **Company:** New Mexico Department of Information Technology - **Location:** Wilmington, NC, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Application Virtualization, Systems Engineering, Collaborative Software, Information Systems, System Configuration, Database Queries, Software Debugging, Linux, Disaster Recovery, Subnetting, Microsoft Office, Windows Servers, Virtual Desktops, Citrix Systems, Performance Tuning, Windows PowerShell, Remote Desktop Services, Software Deployment, User Environment Management, Computer Network Operations, Information Technology, Network Support, Vmware - **Published:** October 14, 2026 - **Apply:** https://www.dice.com/job-detail/e636742d-4b84-4c41-80bd-006463fbff0d ## About the Role * Applicant must possess a high school diploma or GED. Preferred Qualification Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met: * Possess an associate degree with emphasis in Computer Science, Information Systems, I/T discipline or a related field. * A minimum of one year of experience with reading\writing PowerShell Scripts with a focus on Active Directory and Windows Server\Windows 11 OS * A minimum of two years of experience building and deploying silent installations using software deployment tools * A minimum of two years of experience working in Windows/LINUX/Mac OS environments * A minimum of two years of experience in Desktop and application virtualization - VMWare, VDI & Citrix * A minimum of two years of experience in writing SQL queries * A minimum of two years of experience in the methods and techniques for installing, configuring, securing and upgrading software products, Applicants must have education, training and/or experience demonstrating competence in each of the following areas: * Possess a minimum of one year of experience working in a Desktop Support environment utilizing and IT Service Management (ITSM) tool. * Possess a minimum of four or more years of technical experience in two or more of the core technical requirements and related product support in a 24x7 operational environment. Experience should include installation and configuration, securing, version testing, debugging, installation of patches, direct technical vendor interactions, tuning and disaster recovery. Specific technical components and/or skills are preferred for each of the Technology Domains listed below: * End-User Support and Management * Endpoint Support, Management and Security Solutions * File, Print and Terminal Service Management * Subnet Management Solutions * Virtual Desktop and Application Infrastructure (VDI) Support * Network Support/Troubleshooting * Possess a minimum of one year of experience working with Microsoft Office Applications and collaboration tools. * Possess good communication (verbal and written) and presentation skills. Conditions of Hire Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process. Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources. ## Description Employees in the EDL Analyst role work under general supervision of a EDL Technology Manager. Employees are assigned duties to perform desktop, network operations, and technical support. In this role, employees are assigned tasks that involve resolving issues that consist of technical and customer support nature. To provide timely and efficient service, the EDL Analyst must apply sound business practices, appropriate technical solutions, and a creative approach to satisfying customer needs. This role also manages the creation and deletion of File Shares, Home Directories and permissions, User Group, computer and email accounts in the state's enterprise environment. The EDL Analyst installs, configures, secures, and upgrades non-core software products. This role ensures the integrity of the end-user environment, proactively address service issues, and implements automation routines. The EDL Analyst serves as the second level of support for incidents, provides training and mentoring to less experienced team members as needed. The EDL Analyst handles incidents that impacts one agency's multiple sites and executes large projects and process changes for agencies that the EDL Sr Analyst designed and assigned. The Technology Domains include the following: * End-User Support and Management * Endpoint Support, Management and Security Solutions * File, Print and Terminal Service Management * Network and Subnet Management Solutions * Virtual Desktop and Application Infrastructure (VDI) Support * Network Support/Troubleshooting