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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Tech III - Denver International Airport - **Company:** City and County of Denver - **Location:** Denver, CO, United States (Remote available) - **Experience:** Expert - **Salary:** $55,827.0 - $79,040.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Google Chrome, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Data Logging, Computer Equipment, Information Technology, Legacy Systems, Servicenow - **Published:** October 14, 2026 - **Apply:** https://denver.wd1.myworkdayjobs.com/CCD-denver-denvergov-CSC_Jobs-Civil_service_jobs-Police_Jobs-Fire_Jobs/job/Denver-International-Airport/IT-Tech-III---Denver-International-Airport_R0083454-1 ## About the Role DEN Business Technologies focuses on providing the best customer experience to Denver International Airport employees and contractors. The person who fills this position must have a great balance of technical skills and knowledge, along with great customer service and interpersonal skills. We are looking for a candidate with some or all of the following skills and experience: * Strong troubleshooting background. * Service Desk / Help Desk experience. * Has a passion for using technical skills to help others. * Service Now experience. * Has a broad working knowledge of computer hardware, software, operating systems, and smartphones. * Is a strong and clear communicator (verbal and written) who can translate technical jargon to customers and update tickets with pertinent information. * Works cooperatively with other teams when issues/tickets need to be transferred. * Has a positive attitude and cooperates with others. * Is innovative about improving processes for customers. * Works independently with little to no supervision. * Is flexible with change and open to new ideas. * Accepts and adapts to constructive feedback given to develop in the role. * Takes accountability to grow skillsets to improve customer experience. * Sees mistakes as learning opportunities. Admits mistakes, takes ownership and focuses on growth., * Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate * Experience Requirement: Five (5) years of Information Technology experience performing user support of desktop, legacy systems, and/or Information Technology communications systems. * Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement. * License/Certifications: By position, appropriate Information Technology Certification is required. * Licenses and certifications must be kept current as a condition of employment., FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required., Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. ## Description Denver International Airport (DEN) is currently seeking an IT Technician III to join the DEN Business Technologies Service Desk Team. The Service Desk team is responsible for assisting airport users with different technological tools and solutions that help make Denver International Airport one of the best airports in the nation. The IT Technician III will be responsible for: * Providing professional, polite, customer service-driven level-one support for customer issues or requests related to Windows, Active Directory, desktop/laptop hardware, and software, including but not limited to Office 365, Microsoft Teams, Google Chrome, and smartphones. * Hardware/apps, Virtual Private Network (VPN), basic audio/visual equipment, installing/uninstalling software from machines and others. * Troubleshooting issues over the phone and over various engagement methods (phone, ticketing system, in-person, email, Microsoft Teams, etc.) * Logging/documenting tickets for technical issues and/or requests. * Processing requests for technological issues from both Phone and Electronic methods. * Deploying/configuring mobile devices. * Help lead a quarterly mobile device upgrade plan and assist with billing. * Coordinating tasks/resolutions with other technicians/teams. * Escalating calls that are beyond the tier-one scope to other resolver groups * Writing communications (emails) to the organization about scheduled events (software, maintenance, outages, etc.) * Identifying processes that can be improved and recommending changes to leadership. * Performs other duties as assigned. * Develops and maintains Knowledge Base (KB) articles. * Other duties as assigned.