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# IT Support Specialist

- **Company:** Intersources Inc.
- **Location:** King of Prussia, PA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Multitier Architecture, Microsoft Windows, Adobe Acrobat, Spyware, Antivirus Softwares, Microsoft Outlook, Business Systems, Cyber Security, Desktop Computing, Multi-Factor Authentication, Information Technology Operations, Networking Hardware, Microsoft Office, Password Management, Microsoft PowerPoint, Information Technology, Network Support
- **Published:** October 14, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=62jdnw10t7d77ytz0lbaey9qxonk3b05a9tqw96rb7z6hlfo7xj79l9g6mp6aj2o&compid=0/jobs/31177479#/jobs/31177479

## About the Role

Education: High School Diploma or equivalent; Bachelor's Degree preferred
Technical Skills: Windows Environment running Windows 11, Windows 10. Experience with MS Office Suite (Access, Excel, Outlook, PowerPoint, Word), Adobe Acrobat, and Anti-Virus / Anti-Spyware software
Communication : Strong written and verbal communication skills

## Description

The IT Support Specialist to provide on-site technical assistance for the [Location] office. In this role, you will be a key point of contact for hardware, software, and network support, ensuring smooth day-to-day IT operations., You will work closely with employees, IT teams, and vendors to troubleshoot issues, implement system updates, and maintain IT infrastructure. This role requires problem-solving skills, excellent customer service, and the ability to collaborate with other IT departments to support the location., * Provide tier II technical support, diagnosing and resolving issues for computers, mobile devices, printers, and hardware specific to the [location] environment

 * Serve as the primary on-site IT support for all high priority or "white glove" issues involving Globus Executives.
 * Help maintain an up-to-date inventory of all IT assets, including computers, peripherals, software licenses, and network equipment. Coordinate with the IT Asset management team regarding hardware purchases, warranty claims, and replacements.

Cyber Security

 * Support IT Cybersecurity policies including end user training, password management, MFA, and endpoint security
 * Ensure compliance with corporate IT standards and assist with security audits and incidents

Technical Operations

 * Collaborate with the technical operations team and assist with infrastructure related issues involving servers, network, and back office IT services

Business Systems & Support

 * Understand the business systems that the [location] relies upon
 * Serve as Tier 1 support to ensure that business system issues are well documented and routed to the correct support group