> Markdown version of [/jobs/ext/3727577-ems-system-status-management-supervisor](https://www.wearedevelopers.com/jobs/ext/3727577-ems-system-status-management-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# EMS System Status Management Supervisor

- **Company:** DocGo Inc.
- **Location:** King of Prussia, PA, United States
- **Experience:** Experienced
- **Salary:** $70,720.0 - $78,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Databases
- **Published:** October 14, 2026
- **Apply:** https://startup.jobs/ems-system-status-management-supervisor-carlos-a-smith-md-pc-10448364

## About the Role

* High school diploma or general education degree (GED)
 * Four (4) years of progressively responsible experience in administrative or technical support
 * Associates degree from an accredited university or Bachelors degree preferred
 * EMT or EMD Certification required
 * BLS For Healthcare Providers required
 * Paramedic certification preferred
 * ACLS and PALS required for Paramedics
 * Ability to obtain unrestricted Bucks and Montgomery EMS Region Medical Command Status
 * National Incident Management Systems (NIMS) courses IS 100, 200, 700, 800
 * Valid Driver's License (minimum of 2 years) and acceptable driving record preferred, The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

## Description

* Coordinate the daily operation of the regional EMS system
 * Answer incoming radio and phone calls from field units, conducts appropriate computerized searches or related services on behalf of field units or callers.
 * Records information obtained via telephone or radio in CAD or appropriate databases
 * Coordinates daily deployment of EMS units within the assigned program
 * Tracks EMS units logged in and available for calls; communicates with units to ensure optimal service delivery and availability for the next call. Confirms unit accountability in CAD
 * Follows the System Status Management posting plan
 * Monitors units time on task to ensure efficiency of service
 * Tracks in CAD; out-of-service time, fueling, pickups, supply restocking, vehicle issues, human factors or other status changes when applicable
 * Administer and facilitate inter-facility transfers
 * Monitors program for compliance with management goals and objectives
 * Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the public
 * Receive, prioritize, and dispatch calls in CAD system
 * Provide top tier customer service to medical facilities, the public, and our EMTs
 * Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers
 * Maintain professional demeanor in office and while on the phone with customers
 * Display knowledge of appropriate medical terminology and conditions
 * Excellent verbal communication skills.
 * Perform other duties as required/assigned.