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# End User Support Technician - Mid

- **Company:** Caci Inc
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $70,800.0 - $148,600.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Systems Analysis, Networking Hardware, Software Engineering, Product Software Implementation Methods, System Testing, Systems Integration, Computer Networking Systems, ServiceNow IT Service Management, Tablet Computers, Peripherals, Wireless Technologies, Laptops
- **Published:** October 14, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9239944/end-user-support-technician-mid

## About the Role

Required:

 * Holds an active TS/SCI Clearance

 * High School diploma, and minimum six years' relevant experience.
 * Minimum of 2 years supporting a federal contract
 * Background in WIN 11 support, systems analysis, network or software design/administration, requirements analysis, or systems/applications software development.
 * Proven analytical and problem-solving abilities
 * Ability to conduct research into PC and software issues and products as required
 * Ability to obtain a DHS HQ EOD
 * Ability to escalate issues appropriately and timely to leadership

## Description

CACI is seeking an End User Resource Specialist (Mid) to join our team in Arlington, VA. The End User Tech provides intermediate level on-site technical support for customer/company network systems. Performs non-routine installation and/or maintenance assignments. Tests, locates, repairs and troubleshoots network equipment problems., * Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved.

 * Effectively manages time to respond to service calls in a timely fashion.
 * Completes intermediate installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely.
 * Provide surge support to other teams as needed during times of surge
 * Performs smaller scale (move, adds, or changes of client's) equipment as needed.
 * Prepares for on-site installations by reviewing site requirements.
 * Obtains software and reviews relevant documentation prior to visiting customer sites.
 * Provides technical support for end user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies
 * Stages the installation and upgrades in a lab environment prior to the site visit when necessary.
 * Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date
 * Executes and maintains IT asset inventory information, completing ad hoc inventories and updating asset lists
 * Performs implementation of software and hardware solutions; integrating with the customer's network and equipment.
 * Troubleshoot sand resolves technical issues as they occur.
 * Provides basic system administration training to technical users.