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# Senior IT Support Specialist

- **Company:** Robert Half
- **Location:** Mount Vernon, NY, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Collaborative Software, Desktop Computing, Domain Name System (DNS), Human-Computer Interaction, Networking Hardware, Networking Basics, Office Suite, Wireless Access Point, Connectivity Problems, Laptops, Hardware Infrastructure
- **Published:** October 14, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3445793468&tx=UT6258THD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Work with outside technology vendors to coordinate issue resolution, infrastructure support, and hardware-related project activity. Requirements - 3+ years of experience in desktop support, help desk, or IT support roles with direct end-user interaction.
 * Hands-on knowledge of Active Directory, Microsoft Windows environments, and Windows 10 support.
 * Experience managing service desk tickets and performing timely troubleshooting for hardware, software, and user access issues.
 * Familiarity with Microsoft 365 and supporting common office productivity applications.
 * Ability to diagnose and repair PC, workstation, and peripheral hardware problems.
 * Working knowledge of basic networking concepts, including DNS, wireless access points, and network hardware troubleshooting.
 * Experience supporting laptops, mobile devices, and other workplace technology in a business setting.
 * Ability to collaborate effectively with external service providers and internal stakeholders on technical issues and projects. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Oversee incoming support requests, prioritize open incidents, and drive issues through to completion within expected service levels.
 * Set up, maintain, and troubleshoot desktops, laptops, monitors, mobile devices, and other end-user equipment to ensure dependable day-to-day performance.
 * Provide assistance with collaboration platforms, communication tools, and workplace technology used across the organization.
 * Diagnose and resolve problems affecting essential business applications and internal technology systems.
 * Contribute to device rollouts, workstation deployments, hardware refreshes, and other IT-led implementation projects.
 * Maintain accurate records for technology assets, equipment assignments, and support documentation.
 * Investigate network and connectivity problems involving local infrastructure, wireless access, and related hardware components.
 * Support the installation, replacement, and upgrade of network equipment and assist with cabling or physical connectivity tasks as needed.