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# IT Help Desk / Desktop Support Technician

- **Company:** Infoorigin inc -
- **Location:** Nashville, TN, United States
- **Contract:** Contract
- **Skills:** Active Directory, Virtual Private Networks (VPN), Cisco WebEx, Wi-Fi Technology, Cisco, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www.dice.com/job-detail/ab603c25-5790-4001-b6b7-9f350e7d7593

## About the Role

* IT Help Desk, Service Desk, or Desktop Support experience.
 * Knowledge of Active Directory, printer troubleshooting, networking, and remote support.
 * Strong communication, customer service, and problem-solving skills.
 * Ability to lift at least 50 pounds.

Preferred: IT call center experience and familiarity with iOS device support, Cisco video solutions, and ServiceNow.

## Description

* Handle up to 30 support calls per day and provide excellent customer service.
 * Troubleshoot printers, print queues, applications, networks, VPN, and Wi-Fi.
 * Manage Active Directory accounts, password resets, account unlocks, and user attributes.
 * Set up and support iPhones, iPads, video conferencing, and hardware deployments.
 * Provide remote support using RDP, MSRA, Microsoft Teams, and Cisco Webex.
 * Create, assign, update, and manage support tickets in ServiceNow.