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# Technical Support Engineer (Only local to Wisconsin only )

- **Company:** State of Wisconsin
- **Location:** Madison, WI, United States
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Desktop Computing, Local Area Networks, Windows Servers, Network Architecture, Remote Desktop Services, Wide Area Networks, Peripherals, Computer Equipment
- **Published:** October 14, 2026
- **Apply:** https://www.dice.com/job-detail/eb42a29d-cda9-482e-9992-5cba57696ffd

## About the Role

The ideal candidate will have hands-on experience in computer hardware and software support, troubleshooting, networking, and customer service. This role involves installing, configuring, upgrading, and maintaining computers, printers, scanners, audio/visual equipment, and other IT peripherals., * Knowledge of computer hardware, software, operating systems, and peripherals.

 * Hands-on experience with computer installation, configuration, troubleshooting, and maintenance.
 * Knowledge of computer networking, including LAN and WAN.
 * Ability to set up and support audio/visual equipment.
 * Strong technical troubleshooting and problem-solving skills.
 * Experience providing phone-based technical support.
 * Excellent verbal communication, written communication, and customer service skills.
 * Ability to travel throughout Wisconsin, including overnight stays.
 * Ability to perform physical tasks, including occasionally lifting equipment weighing up to 75 pounds.

## Description

The Wisconsin Court System is seeking a skilled Technical Support Engineer Field Services to support and maintain its enterprise computer and network infrastructure. Under the supervision of a Technical Unit Supervisor, the contractor will provide technical support to county courthouses and court system offices throughout Wisconsin., * Install, configure, maintain, and troubleshoot computer hardware, software, printers, scanners, and related peripherals.

 * Provide technical support to court system employees and resolve hardware, software, and connectivity issues.
 * Perform onsite field service, equipment upgrades, installations, and maintenance at courthouses and offices throughout Wisconsin.
 * Support local area networks (LAN), wide area networks (WAN), and related infrastructure.
 * Set up and maintain courtroom technology, audio/visual equipment, and video conferencing systems.
 * Assist with Windows operating systems, Windows Server, Active Directory, Group Policy, and Remote Desktop Services.
 * Respond promptly to system failures, technical emergencies, and other unplanned IT incidents.
 * Follow cybersecurity policies and established IT procedures.
 * Deliver professional customer service and communicate technical issues and resolutions effectively.