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# Systems Engineer

- **Company:** Que Technology Group
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software Applications, Systems Engineering, Confluence, JIRA, Information Systems, Linux, Issue Tracking Systems, Public Key Infrastructure, Redmine, Software Systems, SQL Databases, Systems Integration, Information Technology, Restful APIs, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9236882/systems-engineer

## About the Role

* Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
 * Seven (7) years experience as a System Engineer in programs or contracts of similar scope, type and complexity.
 * Five (5) years of additional System Engineering experience may be substituted for a bachelor's degree for a total of 12 years experience.
 * Experience with or knowledge of:
 + Online and telephone customer support
 + Public Key Infrastructure (PKI)
 + Attribute Based Access Control (ABAC)
 + Entitlements Management

## Description

* Responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support.
 * Supporting customers who are integrating with Enterprise and IC Attribute and Authorization services.
 * Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services.
 * Use JIRA for ticket management and provide support via email, chat, and phone.
 * Must be an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment, + SQL and basic database querying abilities
 + RESTful services
 + Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
 + Linux operating systems
 * Ability to:
 + Analyze system applications and perform troubleshooting.
 + Understand and communicate complex software systems.
 + Modify Confluence pages and write technical documentation to support customers.
 + Assist with educating/training customers on software capabilities.
 + Assist with understanding and defining customer needs.
 + Work independently

Security Clearance:

 * TS/SCI clearance with polygraph