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# HVAC Technical Support Specialist

- **Company:** Auer Steel & Heating Supply
- **Location:** Neenah, WI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Literacy
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2dc9229a225ef2e8

## About the Role

Do you have experience in Windows?, * A positive attitude, a desire to help others and a demeanor that is not easily rattled under pressure.

 * Exceptional communication and presentation skills
 * Basic Computer Skills, Microsoft Windows
 * A desire to learn everything there is to know about assigned products.
 * Resourcefulness and vision
 * 3+ years of experience in the installation and service of HVAC/R equipment
 * Strong written communication and customer service skills

## Description

We are currently hiring a Technical Support Specialist to work out of one of our locations in Neenah, WI OR Madison, WI. This position is responsible for providing post sale customer support for the heating and cooling equipment that we sell., * Provide basic troubleshooting and installation assistance of HVAC/R equipment.

 * Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
 * Provide technical documentation to contractors, engineers and other personnel.
 * Document call information in the event additional follow-up is required.
 * Conduct training classes on basic installation and troubleshooting techniques.
 * Other duties as assigned.


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