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# ServiceNow Platform Workflow Manager

- **Company:** GovCIO
- **Location:** Hampton, VA, United States
- **Salary:** $145,000.0 - $175,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Computer-Aided Design, Agile Methodology, Configuration Management, Data Governance, Release Management, Workflow Management Systems, Scripting, SOAPAPI, Performance Monitor
- **Published:** October 14, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3019018304-2

## About the Role

* Service
 * Now platform administration
 * Service
 * Now workflow design
 * ITSM/ITIL processes
 * Service
 * Now scripting (JavaScript, Glide)
 * Integration via REST/SOAP APIs
 * Agile project management
 * Requirements gathering
 * Change and release management
 * Performance monitoring and reporting
 * Stakeholder communication

## Description

GovCIO LLC seeks a ServiceNow Workflow Manager to lead design, optimization, and governance of ServiceNow workflows within our Information Technology & Digital Solutions organization supporting federal clients. You will own end-to-end workflow strategy, translating customer and cyber security needs into scalable ITSM and automation solutions aligned with ITIL. Partnering with cross-functional teams, you'll manage platform roadmaps, integrations, and releases while ensuring compliance with federal security and data standards. GovCIO's agile, innovative culture offers significant growth, visibility, and impact within mission-critical government IT programs., * Lead design, configuration, and optimization of Service

 * Now workflows across IT & Digital Solutions.
 * Translate business requirements into scalable Service
 * Now solutions aligned with ITIL best practices.
 * Collaborate with cyber, infrastructure, and application teams to integrate Service
 * Now with other enterprise tools.
 * Oversee Service
 * Now releases, upgrades, and change management processes.
 * Develop dashboards and reports to track workflow performance and service quality.
 * Provide technical guidance and mentorship to analysts and developers on the Service
 * Now platform.
 * Ensure compliance with federal security, data, and configuration management standards.
 * Engage stakeholders to continuously improve processes and user experience.
 * Document solutions, standards, and governance for Service
 * Now workflows.
 * Support incident, problem, and request fulfillment processes using Service
 * Now.