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# Network Operations Center Specialist

- **Company:** Delaware, Inc.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Big Data, Data Cabling, Data Centers, Data Center Infrastructure Management (CIM), Issue Tracking Systems, Job Scheduling, Mainframes, Network Monitoring, Computer Network Operations, Peripherals, Information Technology, Network Server
- **Published:** October 14, 2026
- **Apply:** https://www.careerjet.com/job/usa196e773a5fb76edd58a256e7ea37d4f/eaa

## About the Role

* Applicant must possess a high school diploma or GED.

Preferred Qualification
Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

 * Possess an Associate Degree or higher in Information Technology, related field, OR equivalent work experience.
 * Possess a minimum of 1 year of experience reporting incident status and resolution activities, taking corrective actions based on established procedures, escalating issues to technical support, and communicating with various levels of management.
 * Possess technical training or industry certifications such as A+, Network+, CCNA, etc., Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
 * Possess a minimum of 1 year of experience with the components and operation of large-scale data centers and/or IT systems, including networks, servers, mainframes, peripheral devices and data center facility infrastructure.
 * Possess a minimum of 1 year of experience with desktop software, IT system and network monitoring tools, ticket tracking processes and applications, job scheduling and tape management subsystems, and data center management systems.
 * Possess a minimum of 1 year of experience operating and monitoring large scale data centers and/or IT systems, including networks, data cabling, servers, mainframes, peripherals, physical security, environmental control systems, and data center facility infrastructure.
 * Able to work occasional overtime, if necessary, to cover absences on other shifts, including weekends and holidays., Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.
All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our
DTI does not provide employment-based sponsorship.

## Description

The Network Operations Center Specialist is responsible for:

 * Issue recognition, initial diagnosis, troubleshooting, and tracking of IT system, data center, and facilities incidents across the enterprise.
 * Taking corrective actions based on established procedures, or at the direction of technical staff, with the goal of minimizing downtime and impact to services.
 * Timely escalation of problems and incidents to designated support staff and management; as well as reporting incident statuses and resolution activity progress in the appropriate applications.
 * Understanding and executing the DTI Incident, Request, and Change Management processes and procedures. Performing operational support duties such as monitoring, batch job scheduling, tape management, remote/smart hands services and service desk support.
 * Ensuring the physical security of the DTI sites by managing approved visitors & vendors.
 * Maintaining a robust and accurate knowledgebase repository, including writing and editing operational procedures. Preparing accurate reports and logs detailing work activities.
 * Professional and effective interactions with customers, technical staff, and management.
 * Providing training to operational staff, as required.
 * Performing other duties, as assigned., Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process.
Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting .
If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email .
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
Selection Plan
Ongoing Application Review