> Markdown version of [/jobs/ext/3729567-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/3729567-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Engineer

- **Company:** HP Inc
- **Location:** Spring, TX, United States
- **Experience:** Expert
- **Salary:** $73,800.0 - $113,650.0
- **Contract:** Permanent contract
- **Skills:** Proxy Servers, JIRA, Software as a Service, Cloud Computing, System Configuration, Programming Tools, System Center Configuration Manager, Network Protocols, Salesforce.Com, Software Systems, Microsoft InTune, Tanium Platform Expertise, Bug Reporting, Information Technology, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3445758827&tx=JR2317FFK&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Professional proficiency in English.
 * 5+ years of experience in technical support or similar roles.
 * Customer-centric mindset with excellent communication skills.
 * Experience supporting and configuring Microsoft Windows endpoints.
 * Experience with endpoint management solutions such as Intune and SCCM.
 * Good understanding of networking protocols with focus on endpoints communicating through firewalls/proxy servers.
 * Strong analytical and troubleshooting skills., * Experience with Digital Employee Experience (DEX) tools such as Nexthink, Omnissa, Tanium, ControlUp.
 * Knowledge of ITSM tools (Salesforce, ServiceNow, Jira, etc.).
 * Experience working in global support environments.

Education

Bachelor's degree in Computer Science, related field, or equivalent experience.

## Description

HP's Digital Solutions team is looking for a USA based technical support engineer to join the team to help customers support HP's software solutions with a focus on DEX and endpoint security solutions. The Technical Support Engineer interacts with our customers and takes ownership of technical issues through resolution, using a variety of tools, resources, and expertise.

Our ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills. You'll work within a team but will also need to work through hard problems independently and have a self-motivated enthusiasm for continuous learning. You will also act as a bridge between customers and global engineering teams, ensuring clear communication and efficient resolution.

The role plays a crucial role in building technical solutions to help other developers/engineers deliver faster with modern software and application development tools. The role is responsible for technical need analysis and project management. The role builds & maintains relationships with stakeholders across different departments and provide guidance & coaching to new employees in executing their tasks/responsibilities., * Provide advanced technical support to HP's customers and collaborate with global teams in English.

 * Act as a primary technical contact for customers in USA, ensuring high-quality communication and customer satisfaction.
 * Communicate technical issues, requirements, and resolutions between customers and global engineering teams.
 * Work closely with customers to understand their environments and troubleshoot technical issues effectively.
 * Ensure all tickets have complete diagnostics, logs, and reproduction steps before escalation.
 * Collaborate with product and engineering teams to resolve complex issues.
 * Participate in on-call rotation for critical issues.
 * Create documentation, knowledge base articles, and troubleshooting guides.
 * Drive continuous improvement in support processes and customer experience.
 * Fulfil incoming incidents, requests, and escalations, assisting customers and stakeholders in a courteous and professional manner.
 * Assess, analyse and make technical recommendations to improve customer supported SaaS/Cloud platforms.
 * Follow support and business processes accurately with attention to detail.
 * Proactively look for opportunities to improve the efficiency and quality of our services
 * Serve as an HP subject matter expert, educating customers on best practices.
 * Communicate with customers and stake holders via e-mail, ticket systems and remote conference calls.