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# Application Support Specialist - Autodesk Construction Cloud

- **Company:** Batey & Sanders, Inc.S
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Salary:** $95,000.0 - $152,000.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, System Configuration, Issue Tracking Systems, Systems Integration, Autodesk Autocad, User Administration
- **Published:** May 17, 2026
- **Apply:** https://www.careerjet.com/jobad/us966655b0bb2b4236047aab88ddf9bc0a

## About the Role

Bachelor's degree from four-year College or University and 3-5 years related experience and/or training; or equivalent combination of education and experience. Construction operations experience is preferred, but not required. * Knowledge and understanding of Autodesk Construction Cloud

## Description

We are currently seeking an Application Support Specialist with a knowledge base in Autodesk Construction Cloud in Atlanta, GA to join our family., * Serve as the primary administrator for Autodesk Construction Cloud (ACC), including user account management, role and permission assignments, project access, and basic configuration.

 * Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, employees). Maintain relationships to ensure needs are met and problems/conflicts are resolved.
 * Provide day-to-day support for ACC users, including project teams, accounting staff, and field personnel.
 * Troubleshoot and resolve ACC-related issues involving permissions, access, workflows, documents, and integrations; escalate complex issues to Autodesk Support or senior IT staff as appropriate.
 * Maintain documentation related to ACC processes, configurations, known issues, and user guidance.
 * Field and resolve incoming help requests from end users via ticketing system in a courteous and timely manner.
 * Evaluate documented resolutions and analyze trends to identify opportunities for process improvement or issue prevention.
 * Perform non-ACC helpdesk support activities, including desktop troubleshooting, software installation, hardware setup, and peripheral support as needed.
 * Identify and learn software and hardware systems used and supported by the organization.
 * Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
 * Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, employees). Maintain relationship to ensure needs are met and problems/conflicts are resolved.
 * Communicates and reinforces the Company vision, mission and values


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