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# Cleared Help Desk - Anticipated Opportunities

- **Company:** Mindbank Consulting Group, LLC
- **Location:** Arlington, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, CompTIA Security+, Computer Networks, Data Transmissions, Information Technology Operations, Wireless Telecommunications, Computer Equipment, Information Technology, Wireless Technologies
- **Published:** October 14, 2026
- **Apply:** https://www.dice.com/job-detail/7e22fcd2-c1b3-4153-ad33-c3cd66e824ce

## About the Role

* At least 2 years of recent, professional IT support experience.
 * Knowledge of PC operating systems, networking, mail standards, help desk operations, and some application support.
 * Security+ certification preferred.

Tier II - Help Desk Support

 * At least 4 years of professional IT support experience, with knowledge and experience consistent with the Tier I requirements.
 * Security+ certification preferred.

Tier II ACTR - Navy IT Asset Support

 * At least 5 years of total experience.
 * Experience supporting Information Technology assets and Navy Marine Corps Intranet (NMCI) accounts.
 * Familiarity with NMCI/CoSC/NGEN/NGEN-R contract ordering and tracking systems is a plus.
 * CompTIA Security+ certification required.

Tier III - Senior Help Desk Support

 * At least 7 years of IT experience, including 4 years of specialized experience in PC and wireless technologies.
 * Expert knowledge of PC operating systems, networking, and mail standards.
 * Experience providing advanced troubleshooting in a team-based help desk environment.
 * Experience serving as a Navy Trusted Agent for issuing SIPR Tokens.
 * CompTIA Security+ certification required.

## Description

Mindbank Consulting Group anticipates upcoming opportunities supporting Department of Defense/Navy IT operations in Arlington, VA. We expect to seek IT support professionals at Tiers I, II, and III who are comfortable working in a team-based help desk environment and supporting Navy users, systems, hardware, software, networks, and wireless technologies. Our client welcomes technically skilled candidates who are team-oriented and have a great "desk-side manner," especially providing responsive, professional IT support to VIPs, Senior Executive Service (SES) personnel, senior military leadership, and distinguished guests., * Installation, configuration, and administration of computer hardware, software, and networks.

 * Desktop and workstation troubleshooting, including in-depth diagnosis and resolution of hardware, software, printer, and network application issues.
 * Escalated PC hardware/software support, mobile device and wireless support, and coordination of wireless assets.
 * Installation, testing, and operation of wireless and data communications equipment, including network component installations, transitions, and cutovers.
 * Video Teleconference (VTC) support.