> Markdown version of [/jobs/ext/3730683-desktop-support-inperson](https://www.wearedevelopers.com/jobs/ext/3730683-desktop-support-inperson). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support - INPerson

- **Company:** Bits & Bytes Technology Solutions
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Adobe InDesign, Antivirus Softwares, Computing Platforms, Business Software, Computer Networks, Dynamic Host Configuration Protocol, Software Debugging, Multi-Factor Authentication, Virtual Private Networks (VPN), Print Servers, Public Key Infrastructure, Windows PowerShell, Remote Access Technology, Remote Desktop Services, Software Engineering, System Software, Virtual Local Area Networks, 64bit, Scripting, Cloud Platform System, Firewalls (Computer Science), Information Technology
- **Published:** October 14, 2026
- **Apply:** https://www.dice.com/job-detail/fd11df18-a8ed-43c9-8790-6e8b88b7c91f

## About the Role

* Mandatory Qualification: Pass/Fail evaluation for experience in the field of Information Technology, with experience in the usage and support of development platforms, technical architectures, or business applications running on those platforms beyond that of a programmer.
 * Requested Qualifications (36 Months experience required for each):

 1. Desktop Support
 2. Technical approaches in design, build testing, and debugging problems
 3. Mobile device management (MDM) solutions
 4. Active Directory group policy standards
 5. Networking concepts (DHCP, VLANs, ACLs, Firewalls, etc.)
 6. Windows 7 & 10 (including 64-bit operating systems)
 7. Scripting language experience (PowerShell preferred)
 8. Client-based security management tools (anti-virus, PKI, HDD encryption, and general client-based security hardening)
 9. Windows image deployment using MDT
 10. Advanced troubleshooting and support for VPN, 2-Factor Authentication, and network printing
 11. Active Directory management
 12. Cybersecurity best practices and compliance
 13. Intel workstation hardware and operating systems
 14. Analytical and problem-solving abilities dealing with hardware/software issues
 15. Engineering experience: research, analysis, planning, and implementation
 16. Certifications relevant to MS Windows

## Description

* Role Summary: Provide technical support for hardware and software, delivering high-quality service to end users to ensure service support and delivery meet the agency's business needs.
 * Day-to-Day Tasks:

 * Handle level 2 tickets (and level 1 when necessary, such as answering phones and creating tickets).
 * Manage staff onboarding (equipment deployment) and offboarding.
 * Train state staff and provide support for issues requiring escalation, ensuring timely completion.
 * Utilize PowerShell scripting to maximize platform management productivity.
 * Administer corporate mobile device management (MDM) solutions.
 * Maintain platform security and compliance aligned with the agency's cybersecurity program to protect data.
 * Test Group Policies and endpoint OS updates.
 * Utilize standard enterprise tools to develop or implement infrastructure hardware, software, and other technical components.
 * Provide preventative maintenance, troubleshooting, and rapid resolution of routine problems to ensure infrastructure stability.
 * Collaborate with business operations, project management, and other IT teams to coordinate work efforts and establish processes.
 * Perform system software and hardware upgrades and changes, including planning, scheduling, testing, and coordination.
 * Monitor, measure, and test current/new infrastructure products and services.
 * Perform operational, project, and support tasks with little to no supervision while meeting or exceeding SLAs.
 * Develop deployment documentation such as design/environment specifications, user and technical manuals, and process documentation.
 * Use remote access technologies (VPN, terminal services).
 * Collaborate with internal/external application support, systems infrastructure, security, network, telecom, and service desk departments.