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# Service Desk Personnel

- **Company:** Vision Square
- **Location:** Nashville, TN, United States
- **Contract:** Permanent contract
- **Skills:** LTE (Telecommunication), Active Directory, Virtual Private Networks (VPN), Windows Remote Assistance, Remote Desktop Services, Remote Service Software, Software Engineering, Cisco WebEx, Wi-Fi Technology, Remote Desktop Protocol (RDP), Connectivity Problems, Cisco, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www.thejobnetwork.com/job/cb101975-ee5d-4f7d-b5aa-449a02422709/service-desk-personnel

## About the Role

* Excellent customer service and communication skills.
 * Ability to lift at least 50 pounds.
 * Ability to manage a high volume of support calls.
 * Basic to intermediate IT troubleshooting skills across hardware, software, printers, mobile devices, and networking.
 * Ability to work onsite in Nashville, Tennessee.

Preferred Qualifications

 * IT service desk, help desk, or IT call center experience.
 * Experience with ServiceNow or another ticket management system.
 * Knowledge of Active Directory and user account administration.
 * Experience supporting iOS devices and video conferencing systems.
 * Familiarity with remote desktop and remote assistance tools.

## Description

We are seeking two customer-focused Service Desk Personnel to provide technical support, troubleshoot hardware and software issues, manage service requests, and assist employees with IT-related problems. The ideal candidates will have strong customer service skills, experience with IT support or call centers, and hands-on knowledge of printers, Active Directory, mobile devices, networking, application troubleshooting, and remote support tools., * Handle IT support calls and service requests, with the ability to manage up to 30 calls per day.

 * Provide professional technical assistance and resolve common hardware and software issues.
 * Create, assign, track, and update support tickets using ServiceNow.
 * Troubleshoot network and local printers, including server print queues.
 * Navigate Active Directory organizational units, look up account attributes, reset passwords, and unlock accounts.
 * Configure and deploy iPhones and iPads, reset accounts and network settings, and perform device backups and restores.
 * Support video conferencing platforms, including Cisco WebEx, Microsoft Teams, and Cisco Presence.
 * Troubleshoot network connectivity issues involving VPN, LTE, Wi-Fi, and internal or external connections.
 * Resolve application access, account permission, compatibility, and browser-related issues.
 * Provide remote support through MSRA, RDP, Microsoft Teams, and WebEx.
 * Assist with hardware deployment, installation, and troubleshooting.
 * Maintain accurate documentation of incidents, service requests, and resolutions.