> Markdown version of [/jobs/ext/3730954-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/3730954-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - **Company:** Conexon LLC - **Location:** Kansas City, MO, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Desktop Computing, Monitoring of Systems, Microsoft Office, Enterprise Software Applications, Microsoft InTune, Information Technology, Zendesk - **Published:** October 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f6d5731e78f5c5f3 ## About the Role Our in-house IT department supports both office and remote users. You will get the opportunity to work on a lot of interesting projects with Microsoft Cloud based services and other solutions. As a candidate for this position, you will need good phone and written skills. Be able to manage and solve helpdesk ticket as well as ad hock user emails. If you do well with training and supporting users, you will fit into our growing team supporting a fast-growing company., * Self-directed, Service driven self-starter and ability to work on multiple priorities and/or projects simultaneously. with proven record of support qualifications * Hands-on technical troubleshooting capabilities * Knowledge of computing infrastructures, in particular end user MS Windows environments * Understands IT process with a familiarity with enterprise software configuration, management, and monitoring tools * Exceptional critical thinking and problem-solving ability * Strong verbal and written communication skills and the ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups * Strong customer relationship skills * Ability to remain in contact with the client thru the completion of the incident * Problem-solving abilities to meet reasonable deadlines * Ability to work remotely at times * Able to lift up to 50 lbs * Can sit for several hours in front of a computer monitor Education and Experience Requirements * Bachelor's degree in computer science or equivalent * Minimum of 3 to 5 years in IT support of Office 365 on Windows and MAC platforms * US-based only and a fluent English written and speaking grammar level * Please note any technical certifications you may have * Minimum of 2-3 years of Office 365 management experience * Experience with Azure user and groups * Experience setting up users with the Microsoft Office, OneDrive * Experience managing computers with Microsoft Intune a plus * Experience in Zendesk a plus * Microsoft certifications like MCSA: Office 365 a plus Physical Requirements * Normal professional, office environment * Must be able to pass a background check and drug screen * Must have reliable cell phone * Must have reliable home internet connection