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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Delivery Director (EUC) - **Company:** Allied digital service limited - **Location:** Mannheim, Germany - **Experience:** Expert - **Salary:** €145,200.0 - €149,200.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Identity and Access Management, IT Management, Information Technology Operations, User Environment Management, Information Technology - **Published:** June 3, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=46cc53d678417bba ## About the Role Do you have experience in Negotiation?, We are seeking a highly experienced and commercially astute IT Service Delivery Director to lead our EUC (End-User Computing) operations in the EMEA Region. This is a senior leadership position with a strong focus on people management within the workplace services space, IT services contract governance, and strategic collaboration with Human Resources. The successful candidate will be a native German professional with fluent English language proficiency, a comprehensive understanding of the local HR and labour regulatory landscape, demonstrable experience working in large enterprise environments supporting desktop and field service operations, and a proven strength in collaborating with international teams and organizations, particularly those from India. This role is ideally suited to a people-centric IT leader who is comfortable operating within a global delivery model and is culturally aligned with India-Germany collaboration frameworks., * Native or near-native German language proficiency (written and spoken). * Strong professional English communication skills (written and spoken). * Proven experience in an IT Services Manager, IT Delivery Manager, or IT Operations Manager capacity within the EUC (End-User Computing) space. * Solid and demonstrable background in people management within enterprise IT services environments. * Hands-on experience collaborating with Indian teams and/or Indian IT service organisations. * Sound knowledge of employee onboarding and offboarding administration processes. * Working knowledge of the German HR and labour regulatory landscape. * Exceptional stakeholder management, communication, and executive leadership capabilities., * Demonstrated experience managing global or offshore IT delivery models. * Familiarity with ITIL or equivalent IT service management frameworks. * Background in vendor management, contract negotiation, or supplier governance. * Experience in HR coordination, workforce administration, or organisational change management. ## Description 1. IT Services & Delivery Management * Lead and govern IT services contracts within the EUC (End-User Computing) space, ensuring end-to-end accountability for day-to-day service delivery operations across a portfolio of high-value clients. * Ensure consistent SLA adherence, service quality benchmarks, and a culture of continuous improvement. * Serve as the primary point of escalation and liaison for senior stakeholders across Germany and India. * Drive operational efficiency, cost optimisation, and standardisation across IT services and support functions using traditional methods as well as incorporating AI initiatives. * Deliver high-impact reports and presentations to client stakeholders, interpreting KPIs, SLA compliance and operational metrics that drive decision-making. * Offer thought leadership to customers through innovative ideas that will enhance the customer experience specific to their environment. 2. People Management & Leadership * Provide strategic direction and mentorship to IT desktop support and field services teams, contracted staff, and vendor personnel in both a remote and in-person capacity. * Oversee performance management cycles, team engagement initiatives, and workforce planning activities. * Champion a collaborative, inclusive, and high-performance organisational culture. * Serve as the critical bridge between onshore (Germany) and offshore (India) delivery teams. 3. Financial Management * Utilize advanced organization skills and attention to detail to oversee profit-and-loss management across engagements within the portfolio, steering fiscal performance while enhancing operational efficiency. * Responsible for monitoring and auditing customer billable activity in coordination with Finance Teams to ensure accurate, timely and complete invoicing is performed according to customer agreements. * Oversee vendor costs applicable to services provided through 3rd parties while regularly optimizing performance, quality and spend with subcontractors. 4. Onboarding & Offboarding - HR Coordination * Own and govern end-to-end employee onboarding and offboarding processes in close partnership with Human Resources. * Ensure full compliance with local labour laws, corporate policies, and IT governance frameworks. * Coordinate access management, hardware and asset allocation, and seamless role transitions. 5. HR & Local Compliance Support * Provide advisory input on HR-related matters, including local employment practices, regulatory policies, and administrative processes. * Support the HR function with local market intelligence, employee relations guidance, and align with operational best practices. * Act as a trusted and credible partner between IT leadership and the HR organisation. 6. Cross-Cultural & Global Collaboration * Collaborate extensively and effectively with Indian delivery teams and service providers. * Promote mutual cultural understanding, professional alignment, and unified delivery standards between German and Indian working practices. ## Related Videos - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)