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# AUCKLAND BASED Onsite Service Engineer - AI Data Center

- **Company:** Dell Technologies Inc.
- **Location:** Auckland, CA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Internship / Graduate position
- **Skills:** Artificial Intelligence, CompTIA Network+, Computer Engineering, Data Centers, Linux, Firmware, Software Engineering, System Availability, Reliability of Systems, Kubernetes, Storage Technologies, Network Server, Vmware
- **Published:** October 14, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/28105530/Auckland-Based-Onsite-Service-Engineer-Ai-Data-Center-Any-Remote-1312

## About the Role

* 3 to 6 years of experience in technical support, field engineering, or data center support
 * Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis
 * Clear verbal and written communication skills with a customer-focused, professional demeanour
 * Flexibility to support overtime or alternative work schedules
 * Ability to lift and move equipment up to 22kgs a valid driver's license and reliable transportation

Desirable Requirements

 * Associate or Bachelor's degree in IT, Computer Engineering, or a related field
 * Dell Proven Professional Certification, particularly Storage Technology Foundations, or other relevant Dell certifications
 * Industry certifications such as CompTIA Network+/Server+, CCNA, VMware VCP, RHCSA/RHCE, ITIL, or Kubernetes CKA will be an added advantage
 * Experience supporting enterprise data center, storage, networking, virtualization, Linux, or cloud environments will be an added advantage

## Description

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our On-Site Engineers (OSEs) play a critical role in supporting AI Server systems, providing hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Working closely with customers and cross-functional teams, OSEs help ensure system uptime, reliability, and a high standard of service.

What you'll achieve:

As an On-Site Service Engineer, you will provide on-site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross-functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.

Join us to do the best work of your career and make a profound social impact as an Onsite Service Engineer on our team in Auckland.

Responsibilities

You will:

 * Provide on-site technical support for AI Data Center Infrastructure, ensuring system reliability and minimal downtime.
 * Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.
 * Perform corrective maintenance on AI Servers, including part replacements, firmware upgrades, system health checks, and Proactive Field Replacements (PFRs).
 * Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
 * Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.
 * Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.