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# IT Support Specialist

- **Company:** Bergstrom Inc.
- **Location:** Neenah, WI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Code Optimization, Computer Networks, Data Transmissions, Issue Tracking Systems, Microsoft Office, Security Software, Software Licensing, Computerised Systems, Information Technology, User Accounts
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4da701f79a8ea4ec

## About the Role

* Education: Degree in Computer Science, Information Technology, or a related field or equivalent work experience.
 * Experience: 2+ years of experience in an IT support role.
 * Technical Skills:
 + Strong knowledge of Windows operating systems and Microsoft Office suite.
 + Experience with troubleshooting hardware and software issues.
 + Basic understanding of networking concepts and protocols.
 + Familiarity with IT support ticketing systems.
 + Mac experience a plus
 * Soft Skills:
 + Excellent communication and interpersonal skills.
 + Ability to explain technical concepts in a clear and concise manner.
 + Strong problem-solving and analytical skills.
 + Patient and customer-service oriented.
 + Ability to work independently and as part of a team.

KEY SKILLS & CAPABILITIES

 * Outstanding computer skills
 * Extensive knowledge of computer systems.
 * Extensive knowledge of data communications security procedures.
 * Ability to install security software to monitor system usage.
 * Effective oral and written communication skills.
 * Excellent interpersonal skills.
 * Ability to work with various departments and foster teamwork.
 * Ability to work independently with minimal supervision.
 * Ability to maintain the highly confidential nature of IT systems.
 * Excellent organizational skills.
 * Must be able to identify and resolve problems in a timely manner.
 * Gather and analyze information skillfully.
 * Demonstrate resourcefulness and initiative in dealing with technical issues.
 * Ability to multi-task and work in a fast-paced environment.
 * Ability to interact effectively with guests and team members.

## Description

* Solve Tech Challenges: Diagnose and resolve hardware, software, and network issues quickly and effectively across phone, email, and in-person interactions.
 * Empower Team Members: Provide friendly, customer-centric support for installation, setup, and routine maintenance of desktop and mobile tech tools.
 * Onboard New Talent: Build, configure, and deploy hardware and user accounts to ensure new hires have a world-class tech onboarding experience on Day 1.
 * Maintain & Optimize Systems: Proactively perform updates, health checks, and preventive maintenance on company technology to keep operations secure and fast.
 * Track & Document Solutions: Keep neat, detailed records of tickets, resolution steps, and internal IT knowledge base articles.
 * Manage Tech Assets: Monitor hardware inventories, software licenses, and equipment assignments with precision.
 * Educate & Guide Users: Share tech best practices, answer questions, and guide users on getting the most out of company systems and tools.
 * Collaborate with Vendors: Work directly with hardware vendors and service partners to expedite repairs and resolve complex technical inquiries.
 * Drive Continuous Improvement: Support special IT projects and perform key operational duties with reliable, on-site presence during scheduled hours.