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# Implementation Manager - RCM/Healthcare

- **Company:** Paradigm
- **Location:** North Miami, FL, United States
- **Experience:** Starter
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Business Process Modeling, Intrusion Detection Systems, Systems Integration
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f7dc29ef1a5acd78

## About the Role

* Minimum 2-3 years of customer success or customer implementation experience
 * Minimum 1-2 years of experience in the healthcare industry
 * Ability to work independently and as part of a team
 * Excellent verbal and written communication skills
 * Excellent organizational and project management skills
 * Strong analytical and creative problem-solving skills
 * Experience with software/system integration and troubleshooting
 * Able to work in a fast-paced, high-volume environment, * Bachelor's degree in Healthcare Administration, Business Administration, or Hospitality, or other related field preferred

## Description

As an Implementation Manager, you support new and existing customers, guiding them through each phase of the RCM onboarding process to ensure a smooth and successful transition. This position is well-suited for a problem-solver who is passionate about helping customers progress during each phase of onboarding. You will play a critical role in problem-solving, troubleshooting, and optimizing workflows, ensuring customers achieve their desired outcomes efficiently. This role is ideal for a strategic thinker and proactive problem-solver who is passionate about customer success and skilled at managing multiple projects simultaneously. You will collaborate cross-functionally to streamline processes, address challenges, and drive continuous improvement in departmental processes. This position reports to the Director of Implementation and Enrollments.

Core Responsibilities

 * Lead kickoff to collect practice demographics, NPIs/Tax IDs, payer mix, service lines, and current A/R posture
 * Build a clear onboarding plan with milestones (enrollments, EDI/ERA/EFT, portal access, training, pilot, go-live) and owners
 * Facilitate clearinghouse setup and EDI/ERA/EFT enrollments; obtain and manage payer/VA/Medicaid portal access and roles
 * Define submission schedules, reconciliation processes, and handoffs between provider staff and our Billing/Collections teams
 * Execute the go-live checklist; target time-to-first-claim and time-to-first-payment goals
 * Be the primary point of contact during onboarding with clear, proactive communication
 * Identify risks (missing artifacts, payer bottlenecks, auth barriers) and drive mitigation plans and escalations
 * Build and maintain strong relationships with customer by understanding their needs, addressing inquiries promptly, and proactively offering solutions to enhance their experience
 * Act as a liaison between customer and internal departments to ensure seamless communication and efficient issue resolution
 * Educate customers about the services available to them