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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Owner, Crew Technology - **Company:** Delta Airlines - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Data Analysis, Software Applications, Information Systems, Data Visualization, Mobile Application Software, Python (Programming Language), Power BI, SQL Databases, Tableau (Software), Web Analytics, Usage Analysis, Information Technology - **Published:** October 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bdaf4d05b49ae42a ## About the Role * Is at least 18 years of age and has authorization to work in the United States. * Possesses a high school diploma, GED, or high school equivalency. * Embraces diverse people, thinking, and styles. * Consistently prioritizes safety and security of self, others, and personal data. * 3-5+ years of experience in digital analytics, product analytics, product ownership, or related roles. * Hands-on experience with Quantum Metric or comparable experience analytics platforms. * Strong ability to analyze quantitative data, identify patterns, and develop clear insights and recommendations. * Experience collaborating in cross-functional product or technology environments. * Demonstrated ability to work through ambiguity, balance competing priorities, and independently identify next steps. * Strong communication and stakeholder management skills, with the ability to influence decisions across technical and business teams., * Experience supporting both mobile and web applications. * Bachelor's degree in Analytics, Computer Science, Business, Information Systems, or related field (or equivalent experience). * Familiarity with agile product development processes and backlog refinement. * Experience writing or shaping product requirements, user stories, or enhancement priorities. * Experience with SQL, Python, or visualization tools (Tableau, Power BI). * Prior exposure to airline operations or crew-focused technology environments. ## Description The Product Owner for Crew360 will play a key role within the Crew Technology organization, helping shape the strategy, prioritization, and continuous improvement of the Crew360 platform. This role builds on strong digital analytics and user experience insight capabilities, using Quantum Metric and other tools to understand user behavior, identify friction points, and translate data into product decisions and enhancements across crew-facing web and mobile experiences. In addition to leading insight generation, this role will work closely with cross-functional partners to define priorities, support delivery decisions, and help ensure Crew360 evolves in ways that improve usability, reliability, and business value for Delta's crew members. * Help define, prioritize, and refine product needs for the Crew360 platform in partnership with Product Management, Engineering, UX, and business stakeholders. * Translate user behavior data, business needs, and operational priorities into clear recommendations that inform the product roadmap and backlog. * Support decision-making on enhancements, tradeoffs, and feature priorities to improve the digital crew experience. * Serve as a key connector between analytics insight and product action, helping ensure identified issues and opportunities are translated into meaningful improvements. * Use Quantum Metric and other analytics tools to monitor, diagnose, and optimize user journeys across Crew360 web and mobile applications. * Translate complex behavioral and performance data into actionable insights that improve user experience, reliability, and effectiveness. * Identify key trends, pain points, and opportunities through quantitative analysis and user behavior mapping. * Develop a strong understanding of crew workflows and user needs to inform both analysis and product recommendations. * Collaborate with Product Management, Engineering, UX, and business stakeholders to align on needs, priorities, and solution direction. * Present data stories, product insights, and recommendations in clear, concise formats tailored to technical and non-technical audiences. * Build trusted relationships across teams to support informed, insight-driven product decisions. * Serve as a subject-matter resource for Crew360 digital experience insights and product improvement opportunities. * Partner with the Digital Analytics team to support tagging strategies, dashboard creation, data exploration, and KPI monitoring. * Ensure accuracy, consistency, and completeness of analytics instrumentation across Crew360 experiences. * Validate analytics implementations and collaborate with engineering teams to enhance tracking and measurement capabilities. * Help identify and close gaps between measurement, product priorities, and execution. * Identify measurement gaps and recommend enhancements to instrumentation, tagging, and data quality processes. * Develop and refine frameworks for measuring digital experience success across Crew360. * Proactively explore new analytics features, product practices, and best practices to advance Crew Technology's digital and product maturity. * Recommend and help shape improvements that support a more effective, intuitive, and reliable Crew360 experience over time.