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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Locker Technical Specialist - Spanish/English - **Company:** Keynest Services Ltd. - **Location:** Spain (Remote available) - **Contract:** Permanent contract - **Skills:** Backup Devices, Software Engineering - **Published:** October 14, 2026 - **Apply:** https://www.jobleads.com/es/job/locker-technical-specialist-spanish-english--spain--e601900de88ba1d31fbef0e3108faf26f ## About the Role What We Are Looking For * Fluent/native-level Spanish and excellent English * Fully remote - you can be based anywhere, as long as you work CET business hours (11AM CET to 8PM CET) and with good working conditions (wifi, electricity back ups when needed) * Strong technical background - technical support, IT helpdesk, hardware troubleshooting or field service experience. * Solid problem-solving instincts: able to diagnose hardware, connectivity and software issues methodically rather than guessing. * Confident coordinating external technicians and vendors, and following an issue through to resolution without dropping it. * Organised -able to juggle multiple open issues and technicians across different cities at once. * Strong support mindset: patient, responsive, able to explain technical issues simply to non-technical colleagues, and comfortable working cross-functionally with customer service and the tech team. * Self-starter, comfortable working remotely. Nice to Have * Experience with smart lockers, IoT, or access-control hardware. * Experience coordinating or managing field technicians or installers. * Previous experience in a client onboarding or customer success role. ## Description KeyNest is looking for a Locker Technical Specialist to support our private locker network across Spain. This is a technical, internally-facing role: you'll keep locker hardware and software running smoothly, coordinate the on-site technicians in each city whenever an issue needs a hands-on fix, and act as the technical bridge between customer service and our tech team to be the go-to technical support for our customer service team. This is a fully remote role, so location is flexible. Over time, you'll become the go-to locker expert for the Spanish market, and depending on the need, english speakers markets. Tasks What You Will Do * Diagnose and resolve locker hardware and software issues (faults, connectivity, access errors) escalated by our customer service team for clients across Spain. * Coordinate with on-site technicians in each city - dispatching them when an issue needs a physical fix, and following through until it's resolved. * Be the go-to technical support for our customer service team: help them qualify client-reported issues, give them clear answers they can pass on, and elevate to the tech team when needed. * Act as the technical point of contact between customer service and the tech team: translating client-reported issues into clear technical detail, and relaying fixes and updates back. * Maintain clear records of issues, technician visits and resolutions in our support/CRM tools. * Spot recurring technical problems and feed them back to Product/Ops to improve locker reliability and reduce future support load. * Build deep product and hardware knowledge to become the internal go-to locker expert for Spain. * Occasionally support onboarding for new clients when needed - this can be part of the role, but it isn't the main focus. Requirements What We Are Looking For * Fluent/native-level Spanish and excellent English * Fully remote - you can be based anywhere, as long as you work CET business hours (11AM CET to 8PM CET) and with good working conditions (wifi, electricity back ups when needed) * Strong technical background - technical support, IT helpdesk, hardware troubleshooting or field service experience. * Solid problem-solving instincts: able to diagnose hardware, connectivity and software issues methodically rather than guessing. * Confident coordinating external technicians and vendors, and following an issue through to resolution without dropping it. * Organised -able to juggle multiple open issues and technicians across different cities at once. * Strong support mindset: patient, responsive, able to explain technical issues simply to non-technical colleagues, and comfortable working cross-functionally with customer service and the tech team. * Self-starter, comfortable working remotely. Nice to Have * Experience with smart lockers, IoT, or access-control hardware. * Experience coordinating or managing field technicians or installers. * Previous experience in a client onboarding or customer success role. Benefits * A unique opportunity to play a key role in a rapidly growing, well-funded globalstartup. * Join a young, international, and ambitious team. * Strong support from our global offices and internal teams.