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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior ICT Change Management Officer (Teil-/Vollzeit) - **Company:** European Commodity Clearing AG - **Location:** Leipzig, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JIRA, Query Languages, Github, IT Management, Information Technology Operations, Power BI, Low-code, Servicenow - **Published:** June 3, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=812aa01fb9c56f8f ## About the Role Do you have experience in ServiceNow?, * Completed degree in business informatics, IT management or a comparable field * Good understanding of change, governance and control models in a regulated IT environment; experience with DORA is an advantage * Experience in the operational management and coordination of IT- or ICT-related processes * Experience working with audit, compliance, risk or control functions * Ability to translate regulatory requirements into pragmatic and operationally viable processes * Strong teamwork and communication skills as well as a confident professional presence * Fluent German and English skills (B2) * Ideally, experience in automating and analyzing ITSM processes and data, e.g. using scripting, low-code/no-code solutions, or query languages such as JQL or AQL ## Description We're flexible! We're happy to receive applications in English or German. To strengthen our IT Operation Processes and Automation team, we are looking for an ICT Change Management Officer (Senior Professional) (f/m/d) to support the operational execution of a stable and compliant ICT Change Management process. In this role, you will take on a key operational function within ICT Change Management in a highly regulated environment. You will help ensure that ICT changes are implemented in a controlled and transparent manner and in line with governance, ICT risk and DORA requirements. Your tasks: * Operational management and monitoring of the ICT Change Management process, including CAB processes, as well as the ongoing review, assessment and coordination of ICT changes within the team * Contributing to the further development of the ICT Change Management process in support of regulatory and organizational requirements * Maintaining and coordinating group-wide maintenance windows, change plans and change calendars in close collaboration with IT Operations, IT Products, operational business units, and Risk, Compliance and ICS functions * Supporting internal and external audits through structured documentation and robust evidence * Creating, analyzing and further developing KPIs and reports to increase operational transparency using Jira and Power BI * Contributing to the further development of tooling, automation and process support within the IT Service Management environment (e.g. Jira, GitHub, ServiceNow) After all, we value the exchange of ideas, being there for each other and encouraging continuous improvement, we call it: the exchange mindset! ## Related Videos - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)