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# AI E-Commerce Content & Customer Success Specialist

- **Company:** Jobot
- **Location:** United States
- **Salary:** $50,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Photoshop, Artificial Intelligence, Bullet (Software), Application Enhancement Tool, Generative AI, Web Content, Figma
- **Published:** October 14, 2026
- **Apply:** https://www.dice.com/job-detail/4f0a926f-58f5-4d7e-8982-1934e875e30b

## About the Role

This role combines customer-facing communication with content development, creative review, and AI-assisted workflows. The ideal candidate is highly organized, comfortable working independently, and able to manage multiple projects while delivering polished, customer-ready work., * Strong written and verbal communication skills.

 * Experience working directly with customers, clients, or stakeholders.
 * Comfortable using AI-powered tools for content creation, research, and workflow efficiency.
 * Strong organizational and project coordination skills.
 * Ability to manage multiple priorities in a fast-paced environment.
 * Strong attention to detail and commitment to delivering high-quality work.
 * Independent, self-motivated, and able to perform with limited supervision.
 * Ability to learn new tools and processes quickly.
 * Excellent critical thinking and problem-solving abilities.

Preferred Qualifications:

 * Experience creating or optimizing e-commerce product listings.
 * Experience in e-commerce, digital marketing, customer success, or account management.
 * Familiarity with online marketplace platforms.
 * Experience creating marketing copy, product descriptions, or advertising content.
 * Experience reviewing creative assets and providing feedback on branding, design, and messaging.
 * Familiarity with Canva, Figma, Photoshop, or similar design tools.
 * Experience using AI image-generation or image-editing platforms.
 * Experience creating simple landing pages or web content.

Ideal Candidate Profile:
Successful candidates will be:

 * Resourceful and comfortable working independently.
 * Naturally curious about new technology and AI tools.
 * Strong communicators who can confidently interact with customers.
 * Detail-oriented with an eye for quality, branding, and presentation.
 * Proactive problem-solvers who can move projects forward with limited direction.
 * Comfortable working in a startup environment where priorities may evolve as the business grows.

## Description

A growing e-commerce technology company is seeking an AI E-Commerce Content & Customer Success Specialist to support customer communication, content creation, and project execution for brands selling through online marketplaces., * Serve as a primary point of contact for customers through email, Slack, and virtual meetings.

 * Gather customer requirements, feedback, and project details, ensuring information is communicated clearly -to internal stakeholders.
 * Create and optimize e-commerce product content including:
 * Product titles
 * Bullet points
 * Product descriptions
 * Keywords
 * Enhanced product content
 * Brand messaging
 * Develop concepts and creative direction for product imagery and visual content.
 * Review written content, images, and marketing materials to ensure quality, accuracy, and brand consistency.
 * Utilize AI tools to support research, content development, brainstorming, image generation, and productivity initiatives.
 * Prepare customer presentations, reporting materials, marketing collateral, and other customer-facing documentation.
 * Track project milestones, approvals, deadlines, and revisions.
 * Proactively identify missing information, risks, or project roadblocks and resolve issues before they impact customer deliverables.
 * Maintain strong attention to detail and quality control across all assigned projects.
 * Take ownership of projects from initial customer request through final delivery.