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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP ISU Retail Access Functional Consultant - **Company:** DTI - **Location:** New York, NY, United States (Remote available) - **Contract:** Contract - **Skills:** Microsoft Word, Microsoft Excel, Software Bug Management, Operational Data Store, Microsoft PowerPoint, SAP IS-U, Microsoft SharePoint, Software Requirements Analysis, Transaction Processing (Computing), Backend, Tools for Reporting - **Published:** October 14, 2026 - **Apply:** https://www.dice.com/job-detail/b4ef46bb-90f2-4ced-89f8-393532330f01 ## About the Role The ideal candidate will have strong knowledge of utility Customer Service and Retail Access business processes, combined with hands-on experience working within SAP IS-U. This individual will serve as a bridge between business stakeholders and technical teams, helping analyze processes, document requirements, resolve operational issues, support testing, and implement process improvements., * Strong experience with SAP IS-U and utility Customer Service business processes. * Demonstrated knowledge of Retail Access / Retail Choice processes within the electric or gas utility industry. * Experience supporting backend utility processes involving retail energy suppliers and customer/supplier transactions. * Knowledge of supplier enrollment, supplier changes, customer switching, market transactions, exception management, and related Retail Access activities. * Strong understanding of regulated utility operations and market/regulatory requirements affecting Retail Access. * Experience analyzing SAP IS-U processes, transactions, data, and operational exceptions. * Experience gathering and documenting detailed business and functional requirements. * Ability to translate business requirements into specifications that can be understood and implemented by technical teams. * Experience with business-process analysis, workflow optimization, issue resolution, testing, and validation. * Strong analytical skills with experience using query and reporting tools to analyze operational data. * Experience supporting regulatory compliance, internal controls, governance, and operational reporting. * Advanced proficiency with Microsoft Excel, PowerPoint, Word, and SharePoint. * Excellent written and verbal communication skills with the ability to work effectively with both business and technical stakeholders. * Ability to travel at least 25%, with flexibility for additional travel based on project requirements. Preferred Qualifications * Experience supporting a major SAP IS-U CIS implementation or utility transformation program. * Experience within a deregulated/competitive energy market where customers can select retail energy suppliers. * Experience with high-volume supplier enrollment, switching, transaction processing, and exception management. * Understanding of related SAP IS-U Customer Service, Billing, FICA, and master-data processes. * Experience supporting regulatory or market reporting associated with Retail Access. * Experience with SIT, UAT, defect management, cutover, implementation, and post-go-live stabilization. * Experience working directly with utility Customer Service, Retail Access, or market operations organizations. Ideal Candidate The strongest candidate will bring a combination of SAP IS-U expertise + direct Retail Access/Retail Choice experience + utility Customer Service knowledge + strong business analysis and operational support capabilities. This is not a general SAP IS-U functional role. The consultant should have direct experience with the business processes behind Retail Access, including supplier transactions, enrollment and change activities, market requirements, exceptions, and regulatory/operational processes. ## Description DTI has an immediate need for an experienced SAP IS-U Retail Access Functional Consultant to support a long-term utility transformation program in New York. This role will focus on the backend processes supporting Retail Access within SAP IS-U, including supplier-related transactions, customer enrollment and change activities, market requirements, exception management, regulatory compliance, and operational support., * Serve as a subject matter expert for utility Retail Access processes and associated SAP IS-U functionality. * Support backend Retail Access processes involving retail suppliers, customer enrollment, supplier changes, market transactions, exceptions, and operational processing. * Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement. * Analyze current-state Retail Access processes and identify opportunities for process optimization, automation, and improved operational performance. * Gather, analyze, and document detailed business and functional requirements. * Ensure business processes and system requirements support applicable regulatory, operational, and internal-control requirements. * Serve as the liaison between business stakeholders and technical support teams to translate operational needs into clear technical and functional requirements. * Analyze supplier and enrollment transaction exceptions, identify root causes, and coordinate issue resolution with appropriate business and technical teams. * Support exception management, including identification, analysis, escalation, resolution, and validation. * Develop and maintain business-process documentation, procedures, workflows, requirements, and supporting operational documentation. * Support testing activities, including development of test scenarios, validation of system functionality, defect analysis, and implementation readiness. * Assist with implementation of system enhancements and operational process improvements. * Support business continuity, governance, risk identification, escalation, and operational controls. * Develop and support operational reporting and analysis to measure performance and identify trends or issues. * Use SAP utility data, query/reporting tools, and analytical methods to investigate business and operational issues. * Collaborate with Customer Service, Retail Access, regulatory, operations, IT, and other stakeholders to execute departmental and project priorities.