> Markdown version of [/jobs/ext/3733794-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3733794-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** VIQU Ltd
- **Location:** Bedford, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Hyper-V, Virtual Private Networks (VPN), System Center Configuration Manager, Windows Servers, Network Configuration and Change Management, Networking Basics, Software Deployment, Firewalls (Computer Science), Microsoft InTune
- **Published:** October 14, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/779269CE47DE8AFE2D

## About the Role

Demonstrable experience taking ownership of infrastructure and resolving second and third line issues independently rather than routinely escalating them.
Strong hands-on experience administering Windows Server and Microsoft 365 environments..
Solid networking fundamentals with the ability to troubleshoot issues across multi-site environments.
Comfortable engaging directly with technical suppliers and challenging delivery where necessary.
Strong organisation and prioritisation skills, with the ability to manage several technical workstreams simultaneously.
Full UK driving licence and willingness to travel regularly to offices and construction sites.
Relevant technical certifications are desirable but not essential, and previous construction industry experience is not required.

## Description

Take ownership of second and third line escalations, resolving complex technical issues through to completion and addressing recurring problems at source.
Deliver IT for new site mobilisations and demobilisations, including connectivity, network configuration, segmentation and equipment provisioning.
Administer Microsoft 365, Exchange Online, Entra ID, Conditional Access and Intune across multiple environments.
Manage the Windows endpoint estate, including imaging, application deployment, patching, compliance and the ongoing transition from SCCM to Intune co-management.
Maintain Windows Server and Hyper-V infrastructure, covering builds, patching, backup and recovery.
Support and develop networking across offices and sites, including switching, Firewalls, wireless, VPNs and site connectivity.
Contribute to infrastructure projects from initial scoping through to delivery and handover, working directly with third-party suppliers where required.
Maintain accurate service desk, asset and technical documentation while sharing knowledge across the wider IT team.