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# NCDIT - System Administrator- Mid Level

- **Company:** Intersources Inc.
- **Location:** Raleigh, NC, United States
- **Experience:** Experienced
- **Salary:** $25,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Maintenance, System Center Configuration Manager, Microsoft InTune, Tanium Platform Expertise, 3-tier Architectures, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=62jdnw10t7d77ytz0lbaey9qxonk3b05a9tqw96rb7z6hlfo7xj79l9g6mp6aj2o&compid=0/jobs/30037436#/jobs/30037436

## About the Role

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Required 3 Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Required 3 Years
Image or provision new equipment hardware & provide to customer Required 3 Years
Experienced in supporting mobile devices Required 3 Years
Experienced with supporting Apple devices Required 3 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests. Required 3 Years
Follow asset management processes to ensure proper customer billing Required 3 Years
Document work activities in ServiceNow Required 3 Years
Testing Intune processes for Tier 3 team & providing feedback Required 3 Years
Install software following security & internal processes Required 3 Years
Troubleshoot customer issues Required
Provide instruction while troubleshooting for remote customers Required
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust Required 2 Years
Work with vendors on warranty cases Required
Work on special projects as needed Required

## Description

NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings., * Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers

 * Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
 * Experienced in imaging and provisioning new equipment hardware & provide to customer
 * Experienced in supporting mobile devices
 * Experienced with supporting Apple devices
 * Use strong organizational skills to track onboarding & shipping activities based on customer requests.
 * Follow asset management processes to ensure proper customer billing
 * Document work activities in ServiceNow
 * Testing Intune processes for Tier 3 team & providing feedback
 * Test upgrades and software changes
 * Install software following security & internal processes
 * Troubleshoot customer issues
 * Provide instruction while troubleshooting for remote customers
 * Assist with developing team processes & knowledge base
 * Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
 * Work with vendors on warranty cases
 * Collaborate with internal teams on technical issues
 * Work on special projects as needed