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# IT Specialist

- **Company:** One Federal Solution
- **Location:** New London, CT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Software as a Service, Cloud Storage, Digital Asset Management, Disaster Recovery, Virtual Private Networks (VPN), Mesh Networking, Network Connections, Data Streaming, Virtual Local Area Networks, Wi-Fi Technology, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Information Technology, Patch Management, Gsuite, Media Servers
- **Published:** October 14, 2026
- **Apply:** https://www.ultimatejobs.com/jobs/768322895/apply

## About the Role

* Three (3) to six (6) years of systems administration or technical support experience.
 * Proficiency supporting both Windows and macOS environments.
 * Hands-on experience with VLANs, VPNs, and robust Wi-Fi mesh networks.
 * Knowledge of cybersecurity principles, including threat mitigation, firewalls, and data encryption.
 * Experience supporting cloud storage and SaaS platforms.
 * Experience troubleshooting and repairing computer hardware and related technical equipment.
 * Strong troubleshooting, customer service, and communication skills.
 * Must be able to successfully complete required Federal background and suitability screening., * Experience supporting a museum, library, gallery, public attraction, or other high-uptime environment.
 * Bachelor's degree in Computer Science, Information Technology, or a related field; professional experience and certifications may be considered for substitution.
 * CompTIA A+, Network+, Security+, or similar industry certification.
 * AWS, Azure, or Google Workspace Administration certification.
 * Digital Asset Management (DAM) or collection database experience.
 * AV integration experience, including multi-screen displays or interactive technologies.
 * Disaster recovery experience.
 * Experience training and supporting nontechnical users.

## Description

One Federal Solution (OFS) is seeking experienced Information Technology Specialists to support our Federal Government client in New London, Connecticut. The IT Specialist will provide hands-on technical support for IT infrastructure, digital systems, public-facing technology, network connectivity, AV systems, and interactive technologies within a high-availability environment., * Monitor and maintain internal and public-facing networks to support reliable connectivity.

 * Perform approved system backup, restoration, patching, and data-protection activities.
 * Support authorized user account requests, permissions, onboarding, and offboarding processes.
 * Provide technical support for gallery, theater, presentation, streaming, lighting-control, and event technologies.
 * Maintain digital displays, interactive components, media servers, kiosks, sensors, and related systems.
 * Troubleshoot hardware, software, AV, and network-related issues.
 * Support visitor Wi-Fi while maintaining appropriate separation between public and internal systems.
 * Maintain gallery and theater IT systems, media servers, and related technology.
 * Perform routine software updates, patch management, and system maintenance.
 * Ensure system maintenance and updates do not disrupt required accessibility features.
 * Investigate and resolve reported IT/AV system failures, hardware malfunctions, and software defects.
 * Support technical requirements for special events and public programs.
 * Work collaboratively with technical and nontechnical personnel to resolve system issues.