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# Program Manager Tech 2

- **Company:** Everforth Apex
- **Location:** Redmond, United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Azure, Cloud Computing, Microsoft Visio, Microsoft PowerPoint
- **Published:** October 14, 2026
- **Apply:** https://www.dice.com/job-detail/3b4852c0-8bf2-4cb1-b478-bb98941f28f4

## About the Role

* Experience with the Microsoft Commerce Platform is required.
 * Strong verbal and written communication, problem-solving, attention to detail, organizational, and interpersonal skills.
 * Intermediate knowledge of tenants, subscriptions, commerce, purchasing and billing models, account management, and billing support.
 * Understanding of purchasing channels and agreements, including CSP, EA, and MCA-E.
 * Ability to communicate complex technical and commerce concepts clearly to both technical and non-technical stakeholders.
 * Ability to work independently, manage time effectively, prioritize competing requests, and maintain an organized backlog.
 * Working knowledge of project and operational management principles, including planning, resource coordination, and process improvement.
 * Experience maintaining detailed operational records and tracking work through Azure DevOps or similar work-management systems.
 * Proficiency with productivity and project-management tools such as Word, PowerPoint, Project, and Visio.
 * Ability to develop detailed operational reporting and track business metrics.

Preferred Qualifications

 * Prior support experience, specifically supporting Azure subscriptions, is preferred

## Description

* Coordinate and manage transition and out-of-policy exception requests, developing detailed plans and coordinating technical activities.
 * Support complex transitions across multiple purchasing and billing models, including Cloud Solution Provider (CSP), Enterprise Agreement (EA), and Microsoft Customer Agreement for Enterprise (MCA-E) channels.
 * Validate customer and partner subscription, tenant, billing, and required documentation using internal commerce and production systems to determine eligibility.
 * Translate complex subscription, tenant, billing, entitlement, and transition requirements into clear, actionable guidance for account teams, partners, and customers.
 * Manage the backlog of transition and exception requests while maintaining communication with stakeholders.
 * Maintain detailed records of approvals, documentation, technical requirements, engineering actions, and request status in a work-management system.
 * Create and maintain reporting to track incoming requests, approval types, revenue impact, regional trends, purchasing channels, and overall workload.