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# Sr Analyst - Application Support Engineering

- **Company:** HSA BANK
- **Location:** Glendale, WI, United States
- **Experience:** Expert
- **Salary:** $90,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Databases, Disaster Recovery, Internetworking, Microsoft SQL Server, Operational Databases, Windows PowerShell, Scrum Methodology, SQL Stored Procedures, Data Logging, Information Technology, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ddb753407d71fb85

## About the Role

The Senior Applications Support Engineering Analyst is in the frontline of our applications/services support in production and stage environments. This role has a passion for problem solving and high customer satisfaction will serve you well in the role. This position will utilize your technical skills and people skills to work as a part of team and own individual tasks to fulfill customers' needs in both production and lower environments., * Solid understanding of current/planned system service levels and disaster recovery procedures.

 * Proficient in troubleshooting in production environment (i.e. spot errors/exceptions in logging database).
 * Experience with ServiceNow and production support process.
 * Moderate knowledge working with MS SQL and stored procedures.
 * Moderate knowledge working with PowerShell.
 * Basic knowledge of C# and .NET Core.
 * Experience with AWS environment.
 * Familiar with Confluence and Jira.
 * Excellent communication skills., * H.S. Diploma or General Education Degree (GED) required
 * Bachelor's Degree in Arts/Sciences (BA/BS) in related field preferred, * 5-7 years of professional IT experience required
 * Demonstrated experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment required
 * Worked in Agile/scrum team required

The estimated salary range for this position is $90,000.00 to $105,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

## Description

* Effectively communicate identified issues and root causes to internal stakeholders both within and outside of the department.
 * Become familiar with the organization's operational processes and how they interact and leverage applications.
 * Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
 * Monitor application-related jobs, processes and performance using available tools, logging databases, and the feedback of internal stakeholders.
 * Contribute as a member of an Agile scrum team, pulling in user stories when new issues arise and providing feedback in grooming sessions.
 * Work collaboratively within the scrum team, IT department and internal operations teams.
 * Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
 * Be available and responsive in the team's on-call rotation in the event of production issues after business hours.