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# Helpdesk Support Engineer

- **Company:** Clinton Health Access Initiative
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Antivirus Softwares, Apple Mac Systems, System Configuration, Desktop Computing, Email Filtering, Microsoft Office, Network Service, Azure Active Directory, Office365, Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4f56675c2c555cab

## About the Role

* Bachelor's Degree, or Secondary School diploma or equivalent plus 3 years of relevant work experience, or equivalent total work experience.
 * 3+ years of experience supporting users on Windows 11 and Microsoft 365 (O365) or later.
 * Experience with macOS is a plus.
 * Basic (L1) knowledge of AI tools is an added advantage, but not mandatory.
 * Proven experience as an IT Helpdesk Engineer or similar support role.
 * Working knowledge of anti-spam, antivirus, and encryption software.

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## Description

* Maintain and manage Office 365, Azure AD, and local AD user accounts, ensuring accurate and efficient user access and security.
 * Resolve technical problems related to desktops, laptops, mobile devices, and network services, or escalate issues to appropriate technical personnel as needed.
 * Proactively support field staff using Windows 11, and macOS, providing training and assistance as needed.
 * Provide hardware and software support for local users in person and offer remote support via phone and email through the helpdesk system for users worldwide.
 * Provide timely resolution of issues or escalate them to appropriate technical personnel.
 * Interface with vendors to order new equipment and software.
 * Install, upgrade, support, and troubleshoot printers, computer hardware, and other authorized peripheral equipment.
 * Maintain standard software configurations, including troubleshooting, loading, and configuring software images, supported applications, and drivers.
 * Create and update documentation regularly.
 * Maintain documentation of support requests, resolutions, and system configurations.
 * Collaborate with other IT staff and departments to identify and resolve recurring issues.
 * Participate in IT projects and contribute to process improvement initiatives.
 * Collaborate effectively within a small team and with a globally dispersed team.
 * Perform other responsibilities as required.