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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager III, Systems, Shopbop and Zappos - **Company:** Amazon.com, Inc. - **Location:** Madison, WI, United States - **Experience:** Experienced - **Salary:** $163,500.0 - $221,300.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Active Directory Federation Services, Systems Engineering, Confluence, JIRA, Cloud Computing, Control Objectives for Information and Related Technology (COBIT), Hardware Design, Information Technology Operations, Networking Hardware, Python (Programming Language), Knowledge Management, Network Architecture, Windows PowerShell, Cloud Services, Retail Software, Visual Systems, Scripting, Computer Networking Systems, Network Storage, Application Enhancement Tool, Juniper, Information Technology, Atlassian Tools, Cisco, Server Operating Systems & Platforms - **Published:** October 14, 2026 - **Apply:** https://www.careerjet.com/job/us1f233e2392b93cd08e3f9ca48f2300a0/eaa ## About the Role 5+ years of developing a team of technical professionals across multiple locations experience - 4+ years of leading technology teams as a information technology operations manager experience, or Bachelor's degree or equivalent - Experience as a network engineer with deployments for large-scale networks in a corporate environment and hands-on experience in physical infrastructure installations including hardware integration, racking, and cabling - Experience with AWS services or other cloud offerings - Bachelor's degree or equivalent - Strong knowledge of Windows Server administration, Active Directory, and ADFS Preferred Qualifications - Knowledge of IT best practice frameworks (ITIL, COBIT) and operational excellence concepts or methodologies - Experience in operations of highly available and scalable internet systems with a large customer base - Experience with scripting (e.g. Python, PowerShell) - Experience in e-commerce or retail technology environments - Proficiency with Mac and PC device management platforms, including MDM and ABM solutions - Experience with audio/visual systems and studio production technology - Experience with Juniper networking equipment and Mist cloud management platforms - Familiarity with Atlassian product suite (e.g., Jira, Confluence) - Experience contributing to the definition and implementation of automation opportunities within an operations environment and Experience with varying scenarios of infrastructure builds - Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices. - Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences. ## Description Are you a technical leader who thrives on keeping complex systems running seamlessly - and is genuinely obsessed with delivering an exceptional experience for the people who depend on them? As the Manager for the Zappos and Shopbop Performance, Infrastructure, Edge Excellence team, you'll lead a distributed team of 8-10 engineers across Las Vegas, Madison (WI), and New York City, ensuring the IT infrastructure and network systems that power two e-commerce brands stay fast, reliable, and ready for what's next. From corporate office technology to studio production environments, your team supports the complex, interconnected systems that employees and customers count on every day - and you take that responsibility seriously. You'll own the strategy and execution behind network infrastructure, cloud services, audio/visual systems, and end-user computing, while partnering closely with Amazon IT teams to drive automation, reduce operational overhead, and raise the bar on service delivery. Whether you're resolving a critical infrastructure issue or building long-term resilience into your systems, you lead with a customer-first mindset - because when your team wins, millions of customers and the employees who serve them win too., Team Leadership & Development Hire, onboard, mentor, and develop a team of 8-10 IT professionals - including IT Support Engineers, Systems Engineers, and Network Engineers - distributed across Las Vegas, Madison (WI), and New York City Establish clear performance standards, KPIs, and SLAs to drive accountability, service quality, and continuous improvement across the team Foster a culture of ownership, where every engineer takes full responsibility for the systems, incidents, and customer experiences under their care Network & Systems Engineering Edge Optimization Engineering Develop and deliver against our CDN strategy to drive reliable uptime for our E-Commerce sites Build tooling to support cross cutting initiatives, such as SEO and cookie management Drive best practices for the broader organization in the domains of performance, cost, and availability Network & Systems Engineering Own and manage network infrastructure (Cisco-based environments), maintaining 99.99% uptime across all managed sites Oversee Server environments to support our physical sites, including authentication, network storage,, Active Directory/ADFS infrastructure, and cloud-based systems IT Operations & Service Delivery Own end-to-end incident management - from triage and on-call response to resolution and post-incident review Develop and maintain IT procedures and operational processes Manage equipment and asset inventory across multiple sites Support Mac and PC device management programs across all locations Collaborate with Amazon IT teams to align on enterprise policies/standards and identify opportunities for automation, tooling improvements, and operational efficiency Lead network and IT site expansions, infrastructure builds, and technology migrations Drive adoption of AI-powered tools and automation to elevate IT service delivery Create comprehensive documentation and knowledge management systems to support team scalability Travel Conduct regular site visits to Las Vegas and New York to assess infrastructure health, team performance, and operational needs A day in the life No two days look exactly the same - and that's part of what makes it exciting. You might start your morning triaging overnight alerts and syncing with on-call engineers in New York and Las Vegas. By mid-morning, you're planning AV infrastructure with Studio Operations in Madison, then aligning with Amazon IT on a cloud migration. Your customers are Zappos and Shopbop employees - merchandisers, photographers, and corporate teams who depend on reliable technology daily. Afternoons bring SLA reviews, 1:1s, and vendor discussions. Every day, you're solving for reliability, speed, and scale across two fast-moving e-commerce brands.