> Markdown version of [/jobs/ext/3735530-manager-information-technology](https://www.wearedevelopers.com/jobs/ext/3735530-manager-information-technology). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Manager, Information Technology

- **Company:** Quest Diagnostics Incorporated
- **Location:** Southfield, MI, United States
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Capability Maturity Model Integration, Information Systems, Monitoring of Systems, Laboratory Information Management Systems, Information Technology
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1eee468c338cdac5

## About the Role

* BS/BA degree in Computer Science/Information Systems or related field including MLT, MT

Preferred Work Experience:

 * Demonstrate how you've leveraged Customer Experience processes to act as an advocate for customers
 * At least 5 years of experience working with Laboratory Information Systems or other related systems
 * Experience in coaching, mentoring and/or training other team members
 * Minimum 3 years of leadership experience

Knowledge:

 * Customer Experience Management
 * Laboratory operations workflow
 * Design Thinking
 * Business/Digital Analysis
 * Agile
 * Healthcare, clinical lab, or related industry knowledge

Skills:

 * Change management
 * Strong analytical and critical thinking skills
 * Beyond the typical communications skills, an ability to tell a story is a must have "what does the data tell us?"
 * Ability to build strong and trusted relationships
 * Collaborate with others for optimal results
 * Ability to work independently and drive for results
 * Business process mapping (BPM) skills beneficial

Travel Required: 10-20%

Technical Training or Professional Licensing:

 * Minimum of 3-5 years of analyst experience including at least 1-2 years of project management or direct management related activities
 * Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment
 * Desirable: Experience with Six Sigma and/or CMMi principles and processes
 * Desirable: Prior supervisory experience

Preferred Technical Training or Licensing:

 * Epic certification

## Description

* Lead technology execution and implementations for key clients ensuring seamless delivery of IT services
 * Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests
 * Works together with software developers, business stakeholders, and supporting resources to plan and execute projects
 * Foster strong client relationships and drive key technology solutions
 * Act as primary liaison for strategic clients
 * Manage escalations and monitor system performance with a proactive approach
 * Delegates tasks, organizes, mentors and motivates a team of developers, specialists, and/or connectivity resources
 * Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture
 * Review of the product architectural design, requirements specifications, and test specifications
 * Determine, support, and/or approve estimates for demand requests
 * Technical assessment of the impact of any changes to product requirements
 * Provision of day-to-day technical guidance to other members of the project team
 * Monitor the progress and risk related to the project schedule and work with teams to develop appropriate remedial action to be taken
 * Highlight, review and mitigate technical risks
 * Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques
 * Contribute to the continued improvement of processes, communication, and functionality across multiple workstreams by looking for opportunities for improvement and implementing solutions
 * Resolution of technical issues in conjunction with team members
 * Identification of technology training requirements
 * Steward of process improvement initiatives
 * Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
 * Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees