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# Level 2 Help Desk Technician

- **Company:** Robert Half
- **Location:** Miami, FL, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Business Software, Desktop Computing, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Connectivity Problems, Microsoft InTune, Laptops, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www.miamigigs.com/job.asp?id=3445730302&tx=DT10596UYT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 3 or more years in a help desk or desktop support role
 * Strong troubleshooting skills across Windows OS, Microsoft 365, and common business applications
 * Working knowledge of Active Directory and Entra ID
 * Experience with an ITSM ticketing platform such as ServiceNow, Jira, or Freshservice
 * Excellent communication and customer service skills, * CompTIA A+, Network+, or Microsoft certifications
 * Experience with Intune or SCCM for endpoint management
 * Familiarity with ITIL practices

## Description

We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly., * Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments

 * Support Microsoft 365, Active Directory, and Entra ID account and access issues
 * Image, configure, and deploy desktops, laptops, and mobile devices
 * Troubleshoot VPN, printing, and basic network connectivity problems
 * Document resolutions and update knowledge base articles for the Level 1 team
 * Manage tickets in the ITSM platform against defined SLAs
 * Provide occasional deskside and remote support to end users across multiple sites