> Markdown version of [/jobs/ext/3735777-enterprise-help-desk-specialist-1](https://www.wearedevelopers.com/jobs/ext/3735777-enterprise-help-desk-specialist-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Enterprise Help Desk Specialist - 1

- **Company:** Zachary Piper
- **Location:** Kansas City, MO, United States
- **Experience:** Starter
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Computing, Microsoft Office, Networking Basics, Network Connections, Enterprise Software Applications, Software Troubleshooting, SC Clearance, Laptops
- **Published:** October 14, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9238468/enterprise-help-desk-specialist-1

## About the Role

* 0-6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments
 * Experience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networking
 * Strong troubleshooting, customer service, and communication skills
 * Relevant IT certification (Security+ required)
 * Active Secret Clearance required

## Description

* Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications
 * Troubleshoot hardware, software, network connectivity, and operating system issues
 * Support Microsoft Office Suite, Outlook, and video teleconferencing tools
 * Respond to and resolve tickets in a high-volume service desk environment
 * Deliver excellent customer service while supporting end users across multiple locations