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# Site Support Analyst

- **Company:** CareerCircle
- **Location:** Appleton, WI, United States
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, 3d Models, Computer-Aided Design, Microsoft Windows, Active Directory, Autodesk Inventor, Collaborative Software, SolidWorks (CAD), Python (Programming Language), Microsoft Office, Software Deployment, Test Data, Visual Technology, Office365, Peripherals, Laptops, Autodesk Autocad, Google Meet, Servicenow, User Accounts
- **Published:** October 14, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/appleton/39d20f53-935b-4aff-a48c-f96f3d97d059

## About the Role

Leadership
Google Meet
Communication
Presentations
Microsoft 365
User Accounts
Prioritization
Professionalism
Problem Solving
Desktop Support
Microsoft Teams
Customer Service
Active Directory
Operating Systems
Technical Support
Peripheral Devices, * Strong desktop and end-user technical support experience.

 * Experience troubleshooting hardware, software, operating systems, and connectivity issues.
 * Working knowledge of Windows, Microsoft 365, and Active Directory.
 * Experience supporting conference room technology and collaboration platforms.
 * Strong customer service and communication skills.
 * Ability to work independently and serve as the primary onsite technical resource.
 * Professional and comfortable supporting executives and other high-visibility users.
 * Strong problem-solving skills with the ability to prioritize and manage multiple support needs.

Preferred Experience

 * Level 1 and Level 2 desktop support.
 * Executive or white-glove IT support.
 * Audio Visual (AV) and conference room technology.
 * Microsoft Teams, Zoom, Google Meet, and Poly/Polycom.
 * ServiceNow or similar ticketing platforms., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Leadership
Collections
Multitasking
Influencing Skills
Debt Consolidation
Insurance Products
Customer Empowerment
Medical Practices And Procedures
+0
Test Technician
Actalent

Appleton, WI*On-Site

Visionary
Data Entry
Innovation
Test Design
Communication
Microsoft Word
Prioritization
Detail Oriented
Microsoft Excel
Time Management
Quality Control
Product Testing
Analytical Skills
Quality Assurance
Laboratory Testing
Mechanical Aptitude
Laboratory Equipment
Test Data Generation
Organizational Skills
New Product Development
Engineering Design Process
Continuous Improvement Process
+0

Google IT Automation with Python
Mechanical Designer
Actalent

Oshkosh, WI*On-Site

Tooling
Welding
Calipers
Autodesk
Machining
Visionary
Leadership
Innovation
Micrometer
3D Modeling
CAM Software
Communication
Metal Forming
Tooling Design
Detail Oriented
Problem Solving
CNC Programming
Microsoft Office
SolidWorks (CAD)
Mechanical Design
Autodesk Inventor
Production Process
Production Drawing
Mechanical Aptitude
Engineering Drawings
Design Documentation
Computer-Aided Design
Manufacturing Processes
Manufacturing Operations
Fusion 360 (CAD Software)
Engineering Design Process
Material Handling Equipment
Computer-Aided Manufacturing
Troubleshooting (Problem Solving)

## Description

Software Installation
Full Stack Development
Collaborative Software
Technical Documentation
Business Transformation
Audio-Visual Technology
Hardware Troubleshooting
Conference Room Technology
Polycom (Video Conferencing)
Zoom (Video Conferencing Tool)
Troubleshooting (Problem Solving), We are seeking a customer-focused Site Support Analyst to provide hands-on technical support for employees, executives, and visitors at a modern office location. This individual will serve as the primary onsite IT resource, providing responsive, high-quality support while ensuring end-user technology, conference rooms, collaboration tools, and workplace systems operate smoothly. This role combines Level 1 and Level 2 desktop support with hands-on Audio Visual (AV) and conference room support in a highly visible environment., * Provide onsite technical support for desktops, laptops, mobile devices, printers, peripherals, and network-connected equipment.

 * Troubleshoot and resolve issues involving Windows operating systems, Microsoft 365 applications, user permissions, account access, and device connectivity.
 * Deliver white-glove technical support to executives and leadership, demonstrating professionalism, urgency, and discretion.
 * Manage user accounts, access, and permissions through Active Directory and related systems.
 * Perform hardware deployments, workstation setups, software installations, equipment replacements, and device troubleshooting.
 * Troubleshoot and maintain conference room and AV technology, including displays, cameras, microphones, speakers, and conferencing hardware.
 * Support collaboration platforms including Microsoft Teams, Zoom, Google Meet, Poly (Polycom), and BYOD meeting room solutions.
 * Assist with conference room deployments, upgrades, maintenance, standardization, and lifecycle management.
 * Ensure conference rooms and technology are ready for executive meetings, presentations, and company events.
 * Track incidents, service requests, and resolutions through ServiceNow.
 * Create and maintain technical documentation, knowledge articles, and support procedures.
 * Partner with infrastructure, networking, security, and collaboration teams to troubleshoot and resolve more complex technical issues.