> Markdown version of [/jobs/ext/3737490-it-desktop-support](https://www.wearedevelopers.com/jobs/ext/3737490-it-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Desktop Support

- **Company:** Sharp Brains Ltd
- **Location:** Allen, TX, United States
- **Experience:** Experienced
- **Salary:** $57,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Local Area Networks, System Center Configuration Manager, Productivity Software, Azure Active Directory, Software Engineering, TCP/IP, Wi-Fi Technology, Enterprise Software Applications, Office365, Peripherals, Microsoft InTune, Deployment Automation, Laptops, Servicenow, Windows Client, User Accounts
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=673153916dfaa507

## About the Role

* Minimum 4 years of hands-on experience in Desktop Support, EUC, or IT Support.
 * Strong troubleshooting experience with Windows 10/11, laptops, desktops, and peripherals.
 * Experience with Microsoft 365, Outlook, Teams, and common enterprise applications.
 * Working knowledge of Active Directory or Microsoft Entra ID, user accounts, and permissions.
 * Basic understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
 * Experience with ITSM ticketing systems and incident management processes.
 * Strong communication, customer service, and problem-solving skills.
 * Ability to work onsite in Allen, TX., * Experience working in an enterprise IT environment.
 * Familiarity with ServiceNow or similar ticketing platforms.
 * Knowledge of endpoint management and deployment tools such as Microsoft Intune, SCCM/MECM, or equivalent.
 * CompTIA A+ or other relevant IT certifications.

## Description

The ideal candidate will provide reliable end-user computing support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations., * Provide onsite desktop and end-user support for laptops, desktops, monitors, printers, and peripherals.

 * Troubleshoot Windows OS, application, hardware, and software issues.
 * Support Microsoft 365 applications, Outlook, Teams, and other business productivity tools.
 * Perform device setup, imaging, configuration, software installation, and upgrades.
 * Troubleshoot connectivity issues involving LAN, Wi-Fi, VPN, and network printers.
 * Manage user accounts, password resets, and access-related requests in accordance with established procedures.
 * Support ticket management, incident resolution, escalation, and documentation.
 * Assist with hardware replacement, device refreshes, and IT asset inventory.
 * Provide professional, timely support to end users and maintain service quality.
 * Escalate complex technical issues to the appropriate support teams when necessary.