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# Tier 1 Support Technician

- **Company:** CFS, Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Starter
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Cloud Computing, Common Desktop Environments, Desktop Computing, Azure Active Directory, Windows Desktop, Peripherals, Microsoft InTune, Casper Suite, Laptops, Gsuite, User Administration, User Accounts
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d6b8f499d156a9fc

## About the Role

* 1-3 years of experience in a Help Desk, Desktop Support, or Tier 1 IT Support role
 * Experience supporting Microsoft 365 users and common desktop applications
 * Exposure to Azure AD (Entra ID) and user account administration
 * Familiarity with Google Workspace is a plus
 * Experience setting up and troubleshooting Windows and macOS devices
 * Exposure to endpoint management tools such as Jamf or Microsoft Intune a plus
 * Desire to learn new technologies and grow within an IT career path
 * Ability to work onsite in San Francisco Monday-Friday

#LI-EM1 #INOCT2026 #LI-onsite

## Description

If you're an IT professional who enjoys helping users, resolving technical issues, and building a strong foundation in IT support, this is an excellent opportunity to join a mission-driven organization while developing your technical skills. We are seeking a Tier 1 Support Technician to provide front-line technical support for faculty, staff, and students in a dynamic environment.

This role focuses on desktop support, user administration, Microsoft 365, Google Workspace, device setup, and troubleshooting hardware and software issues. You'll be part of a collaborative IT team that supports a diverse technology environment while gaining exposure to modern endpoint management and cloud technologies., * Serve as the first point of contact for end-user technical support requests

 * Troubleshoot and resolve issues related to hardware, software, printers, and connectivity
 * Set up and deploy laptops, desktops, mobile devices, and peripherals
 * Create, modify, and manage user accounts and access permissions
 * Support users across Microsoft 365 and Google Workspace environments
 * Install, configure, and maintain standard business applications
 * Assist with onboarding and offboarding activities, including account provisioning and equipment setup
 * Escalate complex technical issues to senior IT staff when appropriate
 * Document support activities and maintain accurate service ticket records
 * Provide excellent customer service to faculty, staff, and students