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# Dynamics 365 Developer

- **Company:** Elite
- **Location:** United States (Remote available)
- **Salary:** $145,600.0 - $166,400.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), .NET Framework, C Sharp (Programming Language), Microsoft Dynamics, Routing, Microsoft Copilot, Model-Driven Development, Microsoft Power Automate, Microsoft Copilot Studio
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3c6ddef170141caf

## About the Role

* Hands-on experience with Dynamics 365 Customer Service, specifically case management
 * Solid understanding of out-of-the-box case management concepts: cases, SLAs, case routing, and knowledge base articles
 * Hands-on experience with Microsoft Copilot in Dynamics 365 / Power Platform, such as Copilot in Customer Service or Copilot Studio
 * Experience modifying model-driven apps and working within Customer Service Workspace
 * Experience building business automation with Power Automate
 * Experience configuring role-based security in Dynamics 365 / Dataverse
 * Experience performing data model updates for customized Dynamics 365 implementations
 * Experience with forms, views, and business process flows
 * Ability to embed or use Canvas apps or custom pages to extend model-driven forms
 * Strong developer mindset, comfortable working beyond UI-based configuration
 * U.S. Citizen or Green Card holder; able to obtain and maintain a Public Trust, * Investigative case management experience (e.g., regulatory, compliance, fraud, public health, or law enforcement case workflows)
 * JavaScript development for Dynamics 365 forms
 * Plugin development (C#/.NET) for Dynamics 365 / Dataverse
 * Experience building custom copilots or agents in Copilot Studio, including knowledge sources, topics, and Power Automate actions
 * Experience with Unified Routing in Customer Service
 * Experience on federal government or public sector programs
 * Microsoft certifications such as PL-200, PL-400, or MB-230

## Description

We're looking for a Dynamics 365 Customer Service developer who knows case management well and can build in the platform. This is not a configuration-only role. You'll extend model-driven apps, automate business processes, enable Copilot capabilities, and shape the data model for a customized case management implementation. You won't need to own every full-stack task, but you'll be expected to go well beyond clicking through settings.

Investigative case management experience is a strong plus. At minimum, you understand how out-of-the-box case management works: cases, SLAs, routing, and knowledge base articles. You know when to use what the product already does and when to extend it.

What You'll Do

 * Configure and extend Dynamics 365 Customer Service case management, including case lifecycle, SLAs, case routing, and knowledge base articles
 * Configure and enable Copilot in Dynamics 365 Customer Service, such as case summarization, email drafting, and knowledge-grounded answers for agents
 * Build or extend Copilot experiences using Copilot Studio where out-of-the-box capabilities don't meet program needs
 * Modify and extend model-driven apps to meet program-specific case management requirements
 * Build and maintain solutions within Customer Service Workspace
 * Design and implement business automation using Power Automate
 * Configure role-based security models, including security roles, business units, teams, and field-level security
 * Perform data model updates (tables, columns, relationships) for a customized implementation
 * Build and customize forms, views, and business process flows
 * Embed Canvas apps or custom pages to extend out-of-the-box model-driven forms where the standard product falls short
 * Write client-side JavaScript for form logic and UI behavior
 * Collaborate with business analysts, architects, and stakeholders to translate case management requirements into working solutions