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# Product Support Specialist

- **Company:** Natoli Engineering
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, C Sharp (Programming Language), Computer Programming, Information Technology
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5353ab5b26f37deb

## About the Role

* Experience in conducting in-person and online user training and product demonstrations.
 * Programming experience is a plus. Familiarity with C# language specifically.
 * Technical Support experience via e-mail, phone and online support sessions.
 * Familiarity with computer technology including laser and image measurement systems.
 * Sales support include proposal quotations and responding to user requirements specifications.
 * Detail oriented, demonstrated ability in problem solving.
 * Project and vendor management skills.
 * Working knowledge of Microsoft Word and Excel and Windows OS
 * Creation of system installation, qualification and training documents.
 * High energy, self-motivation and the ability to work autonomously and with others.
 * Ability to multi-task, prioritize and meet deadlines.
 * Strong verbal, written and listening skills.
 * Willingness to travel domestically and possibly internationally.

Experience:

2+ years of experience in technical support.

Recent college graduates with technical degrees will also be considered.

## Description

* Provide customer on-site training and support and develop related materials.
 * Work with state-of-the-art technologies and have a unique opportunity to contribute to the design and development of technology-based solutions.
 * Perform on-site product qualifications.
 * Contribute to the installation and implementation of tooling inspection software and hardware solutions to our customers.
 * Perform requirements analysis including regulatory compliance research.
 * Complete sales support tasks including product demonstrations and price proposals.
 * Assist in the development and execution of validation and qualification protocols.