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# Technical Services Associate

- **Company:** Procare Software, LLC
- **Location:** Atlanta, GA, United States
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Software as a Service, Cloud Computing, Information Systems, Databases, Database Schema, Issue Tracking Systems, Standard Sql, Web Applications, Working Model 2D, Scripting, Information Technology
- **Published:** October 14, 2026
- **Apply:** https://startup.jobs/technical-services-associate-procare-solutions-10319317

## About the Role

* Solid troubleshooting and problem-solving skills with attention to detail
 * Clear written and verbal communication, including the ability to explain technical concepts simply
 * Able to prioritize and follow through in a fast-paced environment with frequent interruptions
 * Eager to learn and build platform and product depth over time
 * Customer-centric, accountable, results-driven and empowered in line with our values
 * Bachelor's degree in Computer Science, Information Systems or a related discipline, or equivalent bootcamp certification and applied experience
 * 1+ years' of experience in a customer-facing support or technical support role, typically following experience in a frontline or Tier 1 support function
 * Working knowledge of current operating systems and general troubleshooting
 * Exposure to web-based or SaaS applications, system logs and cloud-based solutions
 * Working knowledge of SQL and scripting for data analysis, reporting and troubleshooting
 * CompTIA A+ certification or equivalent IT knowledge is a plus, This position can be based in our Denver, CO, Medford, OR or Atlanta, GA offices. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

## Description

* Serve as an escalation point for technical issues raised by Customer Support across supported platforms
 * Troubleshoot and resolve problems spanning operating systems, mobile devices, networking, databases and web-based or SaaS applications
 * Identify, document and help validate suspected software defects, tracking them accurately in the case and defect systems
 * Fulfill script, data and reporting requests, including manual filters, data updates, report creation and updates and related database operations
 * Investigate payment, billing and financial data issues and route them appropriately
 * Contribute to known-issue tracking, documentation and internal knowledge sharing
 * Troubleshoot supported hardware and integrated device solutions where applicable
 * Collaborate with peers, Development, Product and Operations to resolve issues and improve the customer experience
 * Build working knowledge of SQL, data schemas, system logs and related technical tools
 * Serve as a customer-facing technical resource, monitoring support chats and handling inbound calls to troubleshoot issues, answer questions, and provide an exceptional customer experience