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# Help Desk Technician I/II

- **Company:** Robert Half
- **Location:** Baltimore, MD, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Software Documentation, Information Technology Operations, Networking Basics, Microsoft SharePoint, User Environment Management, Connectivity Problems, Office365, Computer Equipment, User Accounts
- **Published:** October 14, 2026
- **Apply:** https://www.baltimorejobsite.com/job.asp?id=3445762457&tx=FR3734FFP&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Troubleshoot Windows-based environments, Microsoft 365 applications, and basic network connectivity problems to minimize downtime.
 * Maintain accurate records of issues, resolutions, and technical procedures to support consistent service and documentation standards. Requirements - At least 3 years of IT support experience in a Microsoft Windows environment.
 * Working knowledge of Active Directory, Windows 10, service desk ticketing, and general desktop troubleshooting.
 * Experience supporting Microsoft 365 tools, including Teams and SharePoint.
 * Strong analytical skills with the ability to investigate technical problems and identify practical solutions.
 * Clear written and verbal communication skills, with a detail-oriented and service-focused approach when assisting users.
 * Ability to work independently and collaboratively while staying organized and attentive to detail.
 * Physical capability to handle an active onsite role that may involve standing, lifting, bending, reaching, and using ladders when necessary.
 * Preferred qualifications include A+, Network+, or Microsoft certifications, along with flexibility to assist during occasional evenings or weekends. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Provide onsite support for desktops, laptops, peripherals, and business applications by diagnosing issues and restoring functionality efficiently.
 * Set up, configure, and maintain computer hardware, operating systems, and software for employees across the organization.
 * Support onboarding and employee changes by preparing user accounts, granting appropriate access, and fulfilling technology-related requests.
 * Track and resolve service desk tickets while communicating clearly with users who have varying levels of technical knowledge.
 * Work with external vendors to coordinate equipment repairs, replacements, deliveries, and installations as needed.
 * Assist with IT initiatives and departmental assignments, including small projects that improve support operations and end-user experience.