> Markdown version of [/jobs/ext/3738207-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/3738207-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** Robert Half
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Desktop Computing, Azure Active Directory, Zendesk, User Administration, Servicenow
- **Published:** October 14, 2026
- **Apply:** https://www.jacksonvillejobforce.com/job.asp?id=3445730309&tx=KK9393FFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Associate or Bachelor's degree in IT or related field.
 * 2-4 years of experience in desktop/help desk support roles.
 * Proficiency in Windows and Mac OS troubleshooting.
 * Strong knowledge of Active Directory and Azure AD user management.
 * Familiarity with ITSM platforms such as ServiceNow or Zendesk.
 * Certifications such as CompTIA A+, ITIL Foundation preferred.

## Description

Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines