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# Customer Support Engineer - Test Systems

- **Company:** Matchtech
- **Location:** Cheltenham, UK
- **Contract:** Permanent contract
- **Skills:** Automation of Tests, Reliability Engineering
- **Published:** October 15, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3021696587-2

## About the Role

* HNC, HND or equivalent qualification in Electrical, Electronic or related Engineering, or equivalent practical experience
 * Experience supporting, maintaining, manufacturing or modifying complex electrical and electronic equipment
 * Experience fault-finding electrical or electronic systems to module level
 * Strong practical skills in wiring, crimping, terminating and soldering
 * Understanding of test, calibration and diagnostic processes
 * Ability to read and interpret engineering drawings, electrical schematics and wiring diagrams
 * Good mechanical skills relating to equipment modification and repair
 * Knowledge of automated test systems and experience interpreting automated test results would be advantageous
 * Experience in aerospace, defence, manufacturing, test engineering, control systems, power electronics, instrumentation, RF or communications systems would be beneficial
 * Excellent communication, relationship-building and problem-solving skills, with the confidence to work independently in a customer environment

Desirable Skills:

 * Component-level diagnostic capability
 * Experience working to recognised wiring and workmanship standards
 * IPC-WHMA-A-620 certification
 * Understanding of equipment reliability, root-cause investigation and continuous improvement
 * Willingness to undertake occasional UK and European travel

## Description

Our client, an international engineering and technology organisation within the aerospace sector, is seeking a practical and customer-focused Customer Support Engineer - Test Systems to support a major customer site near Cheltenham. This permanent role involves hands-on technical support for automated test systems, fault diagnosis, equipment modification and ongoing service improvement, with occasional travel to UK and European locations., * Act as the primary day-to-day technical representative at the customer site

 * Provide first-line support for automated test systems and associated electrical and electronic equipment
 * Investigate faults, performance issues and operational challenges, escalating complex matters where specialist support is required
 * Diagnose electrical and electronic faults to module level, with component-level investigation where appropriate
 * Carry out wiring, looming, crimping, terminating, soldering, repair and rework activities
 * Interpret electrical schematics, wiring schedules, system diagrams and engineering drawings
 * Use test equipment such as digital multimeters, oscilloscopes and LCR meters to support diagnosis and calibration
 * Undertake basic mechanical modifications and fabrication work, including panel modifications and equipment repairs
 * Build effective relationships with engineering, production, maintenance and operational teams
 * Identify recurring faults and recommend improvements to equipment reliability, maintainability and performance