> Markdown version of [/jobs/ext/3740278-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/3740278-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Engineer

- **Company:** Palo Alto Networks
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Contract:** Internship / Graduate position
- **Skills:** Artificial Intelligence, Amazon Web Services, Microsoft Azure, Bash Shell, Bioinformatics, Cloud Computing, Continuous Integration, Linux, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), JSON, Python (Programming Language), Network Protocols, Ansible, Security Information and Event Management, TCP/IP, Software Vulnerability Management, YAML, Transport Layer Security, Google Cloud, Malware, Firewalls (Computer Science), SC Clearance, Containerization, Kubernetes, Palo Alto Networks, Terraform, Prisma Cloud Platform, Serverless Computing, Docker
- **Published:** October 15, 2026
- **Apply:** https://www.themuse.com/jobs/paloaltonetworks/senior-technical-support-engineer-focused-services-f37ada

## About the Role

Your Experience Mandatory Requirements Due to the nature of this role and the customers we support, candidates must either:Have lived in the UK for the last 5 consecutive years, orHold British CitizenshipThis is essential to obtain UK Security Clearance and is a strict hiring requirement.Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectivelyExperience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registriesIn-depth understanding of public cloud platforms and deployment best practicesStrong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurationsAbility to communicate complex technical solutions to
a wide range of audiences, both technical and non-technicalSkilled in Python, JSON, YAML, Bash, or other relevant scripting languages3-5 years of experience in Technical Support, or similar hands-on rolesBachelor's/Master's degree in a technical field or equivalent practical/military experience

## Description

Your CareerYou will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure
situations).Your ImpactProvide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practicesRespond to user-reported issues within defined SLAs, ensuring high customer satisfactionTriage and resolve technical issues via ticketing systems, phone, and remote sessionsTroubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teamsIdentify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutionsShare insights from customer interactions to improve our product and support experienceDocument troubleshooting steps and resolutions clearly for both internal and customer useLead root cause analysis and coordinate corrective actions to prevent recurrence